Avis (457)

Note globale
4,8
Nombre d’avis par note
  • 92 % des avis sont des avis à 5 étoiles
  • 4 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
22 avril 2017

Awesome app! Helps me grow my email list. Could have a bit better design functionality, but awesome app!

Seniorshoppen
Danemark
2 mois d’utilisation de l’application
19 juillet 2017

TL;DR - Very happy with the app as well as the customer service. Only gripe would be how limiting the templates can be, and even then the Optimonk team is more than willing to help.

The Optimonk Team have been very responsive and very helpful! Both Geosh and Nicole have been quick to respond and very easy to reach. The system is easy to use, but the templates available are a bit limiting.

If you enjoyed the look of one template, but wanted a feature that wasn't available on it originally (say a countdown timer), you're unfortunately stuck. It is possible to build a template, though it would take some knowledge with HTML, CSS and Javascript coding expertise in order to build them.

The team at Optimonk were great and helped with building similar campaigns like above, but custom work like this is a slow process that takes time to develop.

Finevu
Canada
Environ 2 mois d’utilisation de l’application
17 mai 2019

We have been customers for a very long time. Great product. Two suggestions: 1) set up, like in all new platforms requires a bit of a learning curve. as soon as someone signs up, assign them an hour with support to get going. 2) our campaign went down mysteriously a couple of times. Would be nice to get a warning saying it is down, do you know?

HurleyRobertsService.com
États-Unis
Environ 3 ans d’utilisation de l’application
19 novembre 2019

The app works really well. It has helped me convert customers that go to leave my site. The only thing I wish is if the plan/pricing wasn't based on page views and instead based on the number of times the popup ad was actually shown.

Napa Valley Fiber
États-Unis
Environ 2 mois d’utilisation de l’application
25 décembre 2019

Good pop up app. Great design templates for pop ups. Good support but with time difference can take time for responses. A bit pricey.

Temples and Markets
Australie
2 mois d’utilisation de l’application
17 janvier 2020

So far so good! I haven't used it for so long time, so maybe it will increase to a 5 star in time. Thanks

DesignWerket
Suède
5 jours d’utilisation de l’application
Modifié le 20 avril 2022

We are a new Shopify Merchant and came across your app to manage pop-ups. At the moment we are starting to gain some sales momentum and your application has been key to that.
Whilst we are located in Australia and the timezones from your support staff dont always suit, i am really heartened by the fact that Peter from your support team keeps me well informed of any issues and will always offer suggestions on how we can do better and utilise the application.
I am so excited that we have chosen Optimonk and wanted to pass on my sincere appreciation of the work being done by Peter. littlebambiniboutique.com

Little Bambini Boutique
Australie
Environ un mois d’utilisation de l’application
OptiMonk a répondu 22 mars 2022

We're so happy that you've shared your honest experience with us, I really appreciate this and was glad to help you 🙂 Thank you very much for your kind review!

Let us know if we can help you further with anything!

Peter

7 octobre 2022

I've used this app to attract new customers with a first purchase discount as well as collect email. Setup and integration with Shopify is easy to use. Customer support was responsive and helpful providing proactive optimizations.

Body206
États-Unis
4 jours d’utilisation de l’application
18 mai 2023

The Customer Support Team is really fast with their responses. They take care to leave you with a solution you understand and can work with.

Violet Jordan
Royaume-Uni
4 mois d’utilisation de l’application
OptiMonk a répondu 19 mai 2023

Hi there,

I am happy to hear about your positive experience with our Support team.

It was a pleasure helping you and I wish you a lot of success with your business! And please feel free to reach out to us anytime if you need assistance or advice. We’ll be here to help you! :)

Sara from the OptiMonk Support team

29 janvier 2018

Overall, a great software package with an immense amount of control over how or why your popups are displaying. Allows a massive variety of campaigns to be run simultaneously.

I'd like to see more popups with Recart's Facebook Messenger integration, though I'm told there will be more soon.

Patchpanel
Canada
Environ 2 mois d’utilisation de l’application