OPTIS Returns & Exchanges

Give shoppers a branded return page, then approve, refund, restock and exchange in a few clicks.

OPTIS Returns adds a branded return page to your store in the shopper's language. Shoppers find an order by number and email or postal code, pick items and reasons, add photos, then choose a refund, store credit or an exchange, or report a faulty item. You set return windows, fees and auto-approval rules, then approve, receive and refund each request as a Shopify return with restocks. Track reasons and products in Analytics, and connect your tools with Flow, webhooks and an API.

• Branded return page in your theme, with a return button in customer accounts
• Refund, store credit, exchange for another product, or let shoppers keep items
• Return windows, restocking fees, blocklists and auto-approval rules
• Warranty claims with required photos, handled next to regular returns
• Shopify Flow triggers, webhooks and a REST API for your warehouse tools