Orbe Geolocation
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Great App. We have tried every other geolocation app on Shopify. Orbe is definitely winner.
Thank you for your glowing review! We're honored to be your chosen geolocation solution on Shopify.
It's great to hear that Orbe stands out among the rest for you. Our team works hard to ensure it's the best on the market, and your feedback validates our efforts.
We're here to support your journey and look forward to continuing to serve you. Thanks for being a part of the Orbe family!
Best,
Roberto
Co-founder
Best app ever! Huge help from the support.
Thank you so much for your review and words 💙
Luis
Head of Growth
Great app! It's a real help, especially for several markets and teams.
Thanks a lot for your review 🥰! We work to provide the best geolocation experience for Shopify
The solution that never existed for Shopify store! Unparalleled service.
I hope you develop more apps so we can have the pleasure of dealing with you more! Thank you!
Thanks a lot for your fantastic review 💚! More features and apps will come in the future. If we can help you with anything else, please let us know. Our whole team will be here for you!
Luis
Head of Growth
Superb app. Great team. Highly recommended! Thanks
Thanks a lot for your review 🥰
Luis
Head of Growth
El app mejor que he encontrado para la geolocalización. Tuve un problema en las impostaciones pero Luis me ayudo en manera muy sencilla y rapida a solucionar todo. El es muy competente y amabla. Gracias Luis y Gracias Geolocation - Orbe.
Muchas gracias por dedicar tiempo a compartir tu experiencia con nuestro soporte y Orbe 💚. Cualquier cosa que necesites en el futuro en relación a vuestra geolocalización, estamos para lo que necesites 🚀
Luis
Head of Growth
Great app and great team.
Help me very quick to install it.
Thank you
Thank you so much for taking the time to leave a review. We work so hard to offer the best product possible.
If you have any questions or need further assistance, our support team is always here to help. Thanks again for choosing our app!
Best,
Roberto
Co-founder
Great app and great team that help me for many things on my website.
Thank you very much
I really recommend
Thank you so much for this review! We are always happy to help our customers provide the best geolocation experience 🥰
Luis
Head of Growth.
A great app and absolute must if you use multiple shopify stores for your brand. It solved the issue of users entering stores in the wrong market and redirects them to the correct one. Since using orbe, my conversion rate and analytics have already improved.
The team is great and Luis is especially helpful on whatever I needed or asked. Highly recommend.
Thank you so much for your kind words and for sharing your experience connecting your multiple Expansion stores with our geolocation 💚! We are happy to see how Orbe helps brands to improve their international user experience.
Luis
Head of Growth
I find it necessary to share a balanced perspective with a 2-star rating for this app. While its setup is user-friendly, aesthetically pleasing, and supported by a responsive team, we encountered a significant issue impacting some international customers, notably in Canada and the UK. These users experienced continuous page reloads on our site, rendering the store inoperable. Despite our efforts and those of the support team, who were unable to replicate the problem, a customer-provided video highlighted the faulty behavior of the site. Deactivating the app resolved the issue, as confirmed by the affected customer. Regrettably, this glitch has had repercussions on our Klaviyo campaigns and overall sales. I advise those considering this app to be vigilant and actively seek customer feedback to identify and address similar issues quickly.
Hi,
Roberto, one of the co-founders of Orbe.
First and foremost, we want to express our deepest regrets about your experience. It's incredibly disheartening to hear about the difficulties some of your international customers. This is far from the seamless experience we strive to deliver.
Our support team dove into action as soon as we were made aware of the issue, but despite our efforts, we were unable to replicate the problem. It was later discovered that a recent change by Shopify related to their form handling was causing a conflict specifically with your store's setup of multiple domains.
We understand how critical every customer interaction is to your business, and it pains us to know that this glitch impacted your store. Store owners are the heart of our business, and our team works tirelessly to support as best they can – this sentiment holds true for every interaction we have, and receiving feedback like this is incredibly tough.
We are earnestly asking for the opportunity to make this right. If you’re willing, we’d love to connect with you personally to ensure your experience with our app is exemplary moving forward.
Please do reach out to us. We're committed to your success and are ready to go above and beyond to provide the quality of service you deserve.
Best,
Roberto
