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Love this app!
It's a total game-changer for our team! Saving us hours each week & reducing our manual workload!
I love that it gives our customer control & flexibility, and provides them with an overall better experience post-purchase.
Post purchase upsells are a nice bonus as well!
The team are also amazing to deal with, so quick to respond & always so helpful!
Had such high hopes for this app but sadly it turned out to be a colossal waste of time.
Spent weeks going back and forth on email and calls with Paul and the team trying to implement the app and its features into our store, running more than 10 test purchases and attempting to troubleshoot issues with their devs to no avail.
After a week, finally they got the post-purchase upsells to start showing, but they were showing the wrong products at the wrong prices - going against all of the upsell rules and conditions we had set up.
This app does not work even remotely as intended. A very frustrating experience.
Hi Piers, I'm so sorry that my team burnt your time with 10 test purchases.
I'm the Founder here at Order Editing, it's great to meet you though I wish for better circumstances.
I recognise how disruptive this must have been to your business operations, especially after weeks of troubleshooting.
It's my responsibility to make sure you're effectively being communicated to by my team and I should have stepped in sooner. Worse still, I was in thread and had every opportunity to when I saw this dragging out to no avail.
Thank you for your honest feedback and despite everything, I'm appreciative of you trying us and making comments about the potential greatness and high hopes you had for what we built.
Those hopes aren't unfounded.
We repeatedly help merchants make an extra $1+ per every order, and I'm devastated we didn't deliver that for you.
If there's ever a second chance, we've built all of your feature requests and squashed the bugs related to your stores setup. Our CTO's sent these separately in apology.
You invested weeks of trust in us, and we failed you. That's on me, and I'm committed to doing better.
You have my email always, hamish@orderediting.com
If there's a next time—you'll be delivered the seamless, 30 minute set and forget setup that our other merchants enjoy. We can make this a five star review. 40% of our clients leave us one, we have it in us!
Since implementing Order Editing at Misen, we've seen a significant reduction in support tickets—customers are able to quickly and easily make changes to their orders without needing to reach out, which has saved our team a ton of time and bandwidth.
The product is intuitive, reliable, and fits seamlessly into our workflow. On top of that, the support from the Order Editing team has been fantastic—responsive, helpful, and always open to feedback.
Highly recommend to any CX team looking to streamline operations and improve the customer experience!
Waited years for something like this to come along.
Experience has been great - we hit a few backend snags, but the customer success team has been on top of it every time!
OrderEditing has been a game-changer in reducing customer contacts related to address changes, payment updates, and quantity modifications. Even better, it’s empowered our customers to seamlessly add additional items to their original order — driving both convenience and incremental revenue.
Gamechanger! Customer support tickets have fallen through the floor and upsells have gone up! If you have customers that need to edit orders ever or your interested in upsells (Who wouldn't be!), you'd be mad not to try it! Implementation team are superb and have you up and running very quickly and are on hand to troubleshoot and answer questions if needed. Amazing app!
Order Editing has been a fantastic addition to our tech stack, cutting our edit order tickets by more than 50%.
Beyond the product itself, the OE team has been exceptional - genuinely curious, customer obsessed, and passionate about delivering the best outcomes. They’re quick to resolve any issues and open to feature suggestions, which makes working with them an absolute pleasure. I wish all tech partners were this easy to collaborate with!
Adding the order editing app to our Shopify store has been a total game changer from day one. It gives our customers the chance to make changes to their orders within a 60-minute window—solving our growing issue of incorrect addresses being shipped before our Customer Care team could intervene. We’ve also enabled features like cancellations, discounts, and product or quantity changes, all of which have been a huge hit with our customers. Our Customer Care team is thrilled, as it’s drastically reduced manual workload and freed them up to focus on higher-impact projects. We honestly can’t say enough good things about this app and only wish we had installed it sooner!
Great onboarding and great team to work with. Slack channel quick responses. Reduced CS tickets by at least 30%!
Order Edit has been an absolute game changer LSKD. Giving our community the power to edit their orders within 30 minutes has not only saved our CX team a ton of time, but it’s also created a smoother, more empowering experience for the community.
No more panicked emails to change a size or fix an address! It's just a quick fix. It’s rare to find a tool that ticks both the efficiency and customer satisfaction boxes so perfectly. Big fan.
