OrderEditing.com

Excellent App. It does exactly what it is supposed to - cut down on customer service. Almost all order changes and address changes are now done by the customers themselves without contacting us. It also generates some extra revenue through the one click upsells, which is great. We are really happy with the results from this, and I can highly recommend it....The onboarding was also very thorough - I have to give a special mention to Lachie who spent a lot of time helping to make sure everthing worked correctly with the integration with our 3PL. Overall it's an excellent quality app with great customer service - thank you.

Having worked with dozens of SaaS companies, Hamish and the orderediting.com team stand out in the top 1%. Their product is fantastic. Easy to use, implement, and clear to understand. Within days of implementing, we saw massive value in upsell revenue and reduced customer ticket volume.

Even more than that, Hamish is among the most dedicated founders I’ve seen. On multiple occasions, he met with us 1:1 to setup the service and work through improving our product, specific to our brand. He’s always willing to go the extra mile to help and made the onboarding and set-up process as easy as possible. Would recommend their product and team without hesitation to any Shopify brand out there. The value of Hamish & his team will quickly surpass the monthly cost within days.

We ship skincare tallows from Hawaii and it takes me a week to make fresh batches. My husband added app to the store and I see customers coming back to add tallow soaps to their order while they wait for a shipping confirmation.

Hamish & his team have built a fantastic app.

As we rapidly scale our business, it is essential we create autonomy wherever possible. Order Editing has allowed us to remove manual processing of address changes & order cancellation completely.

A fantastic tool to help with proactive customer services.

The team are always on hand to help with any issues & regularly provide new updates & insights.

Highly recommend!

Fantastic app, super easy to use and the Customer Support is next level! Couldn't recommend more!
Saved us hundreds of man hours on the first month and we continue to iterate and improve.

Order Editing app has made a massive impact in declining customer service tickets for address changes and orders needing to be edited, while also adding incremental revenue pos-purchase. Their team is extremely responsive, always willing to troubleshoot issues we might be experiencing or bringing new strategic thoughts on how we can continue to add ways we are using the app.

We’ve been using the Order Editor app and it’s been working really well. It’s helped us cut down on manual address corrections and streamline the order process. Looking forward to seeing how it performs during the busy Q4 season—this should definitely help save time!

£4000+ extra revenue in the first month, easy win. Order editing team are excellent. Lots of new features coming out. Order editing creates a better experience for customers, reduces our customer support time and increases revenue.

Hands down one of the best apps in the store. Not only does this save us a bunch of time by not having to handle complex order changes on the back end, there's a lot of functionality built in to leverage upsell. This app pays for itself many times over. The whole Order Editing team are super proactive and responsive too.

This is a game changer! The Order Editing app has immediately reduced our CX workload and increased our upsell dollars. Within 1 day of implementation we saw noticeable positive impact across the board. Now that we are introducing more features and unlocking the apps full potential, we are seeing even more success every day!

On top of this, the Order Editing team have made the entire process seamless. They are real professionals and enthusiastic to help us grow. We have had 0 issues with implementation and continue to work closely with the team of superstars that have helped us with not only Order Editing success but also with with Shopify updates that purely benefit our business.

We would strongly encourage business's of all sizes to introduce Order Editing ASAP.