OrderEditing.com

Great app.

Very useful app. Great price for what it gives you

We’ve been using Order Editing for 3 months now and it’s great, the app is really easy to use. But what we’ve really appreciated is the super responsive support from the team whenever we needed.
In short: highly recommend! A great solution with a great support behind it

​The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !

Order Editing has been a game-changer for our store !
Our customers can now update their order details, add or remove products on their own, without needing support.
Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process.
The app's support team is also responsive, always there to assist us with any request.
Highly recommended !

great app

The app is excellent. We're seeing benefits from more accurate order data and upsells. Customer support and set-up is very strong. Erin was extremely helpful and always quick to reply. We've already rolled out onto two further sites.

less time spent on "can you fix my address for me" means I get to spend that much more time on more complex issues. and that's invaluable for us. this helps increase CSAT across the board. less moments where we can't catch an order before it goes out and more bandwidth to help customers who many times need a creative solution that I can come up with when I'm not speed running through the basic stuff. time is the real currency saver here. love this service (and the people have been more than a pleasure to work with given our setup is a little more complex than an average store)

So pleased we have installed this app on our sites. We were constantly getting changes of address or changes to orders, which were soaking up our time, and made it complicated for our 3PL warehouse to search orders to make changes after they flowed through. This app gives our customers a 30 minute window, in a very nice editing screen (built via Shopify) where they get an opportunity to make changes to their order address (so many people forget to update their addresses after they move houses), and our customers can swap their items (at the same or higher value), and add extra items to their cart after the original purchase. This app has saved our team so much time - especially in our Black Friday promo's. Paul is super skilled in getting this all set up and we appreciate the support we have received from the team at Order Edit.

The OrderEditing team have been so so helpful, especially Erin. The app has saved our customer services team so much time and aggro, and despite having a very difficult product niche, Erin has worked tirelessly to help with upsells and get us earning more and recommending the correct products to the right people. I cannot recommend this tool enough!