OrderEditing.com

Order Editing has been a game changer for our CX team giving customers the option to make address corrections, update shades or changes before fulfillment starts. Before our CX team would have to deal with 1000s of emails a month requesting order changes.

Beyond that the upsell and add-ons have contributed to meaningful revenue.

As a bonus, the Order Editing has been beyond helpful in getting things set up, responsive to making adjustments that are unique to our store and how we run offers, and all around great to work with.

Since installing, tickets for address changes and order edits have dropped, and we have the post-purchase upsell running.

But the real value for us is that this feels less like a standard software tool and more like an agency. Jacques and the team are in there suggesting improvements and then helping with implementation.

Amazing team. Can't recommend it enough.

OrderEditing has been amazing! As a business, we index heavily on ROI when onboarding a software like this. It's a no brainer small fixed monthly fee to generate 10x that in upsell revenue and reduce CS ticket volume by 20% simultaneously. Upsell revenue now makes up about 2% of our revenue, which may not seem like a lot but it's massive. Shout out to Jacques for being an awesome account manager as well.

I can confidently say this was the right choice for our business. The onboarding process was seamless, Erin was attentive, took the time to truly understand our specific needs and objectives, and made sure we were set up for success from the start.
One month in and we're already seeing great results.
Highly recommended

One month in and we have zero complaints. Intuitive, easy to navigate, and Paul and the team made sure we were set up for success from day one. Integrates smoothly with SellerCloud and holds up exceptionally well during peak periods and major product launches. Having tried plenty of other apps, this one is a clear step above. Highly recommend!

We recently launched on Shopify, and the Order Editing app has been crucial to our success. The team is incredibly easy to work with, super responsive, and proactive in helping us with our integration and overall strategy. Highly recommend!

This App, Order Editing, has been a lifesaver for us. I also need to mention that the CEO was personally involved in supporting us and was available multiple times with great follow-up to get us to the point we needed to be at. We were able to complete almost a thousand pre-orders with their help. Highly recommended. We also tried two other apps, and the tech was bad, features were removed without warning, and the support was poor. Kudos to Order Editing for a great product and a great user experience.

Easy no nonsense app. Great support from our CSM Ben. I dont see why any store would not have this app installed.

OrderEditing has been a fantastic addition to our Shopify store. It’s saved our team a lot of time operationally and has also driven strong upsell results. Easy to use and genuinely impactful – highly recommend.

Great app - increased AOV during our limited edition release by 11.4%. Has also helped reduce one of the more time consuming Customer Service issues = address changes.

Easy onboarding from Erin and the team too. They've been helpful every step of the way.