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OrderEditing has been a gamechanger; not just in reducing tickets for the Customer Service team, but also in time spent manually changing/cancelling orders by the Operations team. Great app with an even greater team to work with - thanks to Hamish, Keira & co for continuously looking at ways to improve functionality, enhance the user experience, and making our suggestions into features! It's hard to believe an app like this hasn't always existed
Hamish was great in getting up set up and we have seen a HUGE reduction in customers ordering the wrong size of selecting the wrong delivery option. It has helped improve our customer journey definitely!
No brainer for our team. Saves our customer support team a massive amount of time, and frees them up to better service our customers for more complex issues. Address editing in particular has become almost non existent as customers can self service this.
Hamish & the team have created a great, simple product, that really should be built into Shopify natively. The team have worked closely with our ERP + our internal devs to ensure order flows work correctly, and are accessible to make quick changes and tweaks to the product as needed. Would recommend.
Hamish, Keira, and the rest of the Order Editing team have changed the game.
Our Customer Service team noticed a huge drop in tickets during a recent sale. Do you know why? Because customers didn’t need to contact us to cancel or change their orders anymore!
Best of the best. Empowering customers to self serve is a no brainer in today's world. Save your team time, eliminate the mundane repetitive work for your people, and create a win/win/win situation! This app literally pays for itself. The Order Editing team puts the cherry on top with best in class support to ensure that you're getting the most out of their platform. Can't recommend enough!
Order editing has been a game changer for us, drastically reduced our customer service tickets and improved our customers experience massively!
We added Order Editing to a range of our websites and saw immediate results. The time saved across customer service amends to address', customer baskets, and delivery methods is invaluable during Q4. I'd thoroughly recommend this app. This is a staple in our Trailberg tech stack now.
A no brainer add to our storefront and customer experience. SaaS doesn’t always come with the ~service~ after you’ve installed or signed on. The Order Editing crew goes above and beyond. They’ve been super helpful in making sure we could find a configuration that worked with our ERP.
Really impressed with the guys from Order Editing. Perfect solution to an issue faced by every merchant and they're always on hand to chat through any issues or questions on Slack. Hope to see even more functionality come to the app next year. Really happy with the tool so far and would recommend!
It took us a year to make the decision, but we finally did and it's been fantastic. Incredible onboarding experience (the team responds at all times of day and would fix any problems within minutes). Tickets have been down, more customers are happier. It's great!
