OrderEditing.com

The Order Editing app can significantly cut down time in customer support tickets and improves the overall customer experience by having a self service process to manage orders. Additionally, by catching orders that need to be changed before it syncs to your 3PLs can cut down on costs related to returns and shipping to wrong addresses, etc.
Additionally, Hamish in particular has always been available to chat through anything and optimize the app based on your business needs.

A game changer for our business. Since adding OrderEditing.com to our website, live chat tickets have dropped by over 60%, and customers love the instant, self-service order edits. No more waiting for support and shoppers can update addresses, swap items, and tweak orders hassle-free. This app has streamlined post-purchase changes, boosting satisfaction and efficiency. A must-have for any eCommerce store!

Not only does the Order Editing app save us an incredible amount of time in Customer Support Tickets, but it's also increased our Cart Value due to the amazing post-purchase add-on features.

The bonus is that the Order Editing Team are possibly the best Support and hands-on Troubleshooting I have experienced from any Shopify App provider.

​The Order Editing app has significantly improved our cross-selling performance and streamlined our customer support processes, saving us valuable time. Additionally, their support team is really responsive and efficient. Highly recommended !

Order Editing has been a game-changer for our store !
Our customers can now update their order details, add or remove products on their own, without needing support.
Additionally, Order Editing allows us to create a new purchasing flow by suggesting additional products during the editing process.
The app's support team is also responsive, always there to assist us with any request.
Highly recommended !

As an operations manager always looking to improve efficiency and the quality of our customer's journey I was delighted to come across Order Editing. In just 10 days we have saved 42 tickets, saved $230 in customer service costs and earned $325 in upsells. The implementation has reduced customer friction and the ROI is well worth it! BTW, implementation was a breeze and the Order Editing team was professional and efficient. Highly recommend!!

This functionality is so great! We are hoping it will help to cut down on our customer service tickets. Due to our unique shipping needs, Hamish helped customize the app to only allow edits based on a status in our shipping platform. Highly recommend!!

Order Edit has been a game-changer for us. Customers, now, can edit their orders without needing to contact support, which has cut down tickets for change requests, product edits, and as a plus, is the only option I was able to find, that offers multicurrency upsells!

The app is super easy to use, and the team behind it is fantastic—always responsive and happy to help fine-tune things to fit our needs. If you’re looking for a way to streamline operations while keeping customers happy, this is it!

Really strong app for user journey and customisation. The upsell tools are a bonus to giving the customer complete control when either errors occur or they just want to change something as simple as address or shipping date!

Great app for editing orders quickly without involving customer service and lengthy back-and-forths.

We've seen our negative reviews go down, and a real surge of positivity towards the checkout process as a result.

Thanks, Order Editing.