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Loved it! It helps the customer to make changes by themselves. It has helped my business in a lot of ways.

Just started using it but so far its really good. look foward to offering the editing option to my customers.

Excellent app, makes customer service easier and saves a lot of time. I'm happy with it. Definitely saves time.

Thi app is great, order cancellation phone calls have pretty much stopped. We use this at www.autopartscheaper.com

I installed this app earlier today amidst the recent amount of negative reviews in the past month or so. Went as far as speaking with a Shopify Guru (Ashleigh from New Zealand) about the influx of negative reviews. Her and I did some review searching and couldn't find anything bad, and she also told me that many Shopify Plus members are using this app. ( Can't be all that bad if they're using it - Right?)

Been testing for about 4 hours now, and I cannot find any faults or issues with this app. Edit/Cancel from the "Thank You" page works great.

The only thing I personally don't like is the Edit/Cancel page URL customers get sent to from either their account page or in email confirmation. The fix..... I just redirect everyone back to the "Thank You" page using this:

"a href="{{ order.order_status_url }}" title="Track Your Order" target="_blank">View, Edit or Cancel"/a" (substitute "" for <>)

I will obviously keep monitoring the app's ability and change my rating accordingly.

Stephan
www.ibeadcanada.com

Our customers can rest assured shopping with us because of this app! It gives them peace of mind to know they have control of what they order, if they need to edit or change it, or if they wish to cancel it. This is a great time and hassle-saver for us, as well. Thank You!

Seems like a good app so far. Initially was let down by customer support but the owner contacted me and made it right.

I used this app to give customers the opportunity to cancel their orders to shake the order rejection rate. It is very useful!

I really like this app, It has helped grow a new fashion brand, Zavi - Focused on sustainable fabrics and top quality.
https://shop-zavi.com/

very easy to install and use. really helpful and a must for all shopify stores. would definitely recommend all to install it