Ordertracker ‑ Track & Upsell
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The support team is really nice and always helpful when checking and responding to any issues we encounter. Great app!
Thank you, that's nice to hear!
Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10
Thanks for the review! Tell us which parts you'd want control over and we'll factor it in.
This is a very useful app; I use it every day for my trades.
Thanks for the review!
We had a very disappointing experience with Order Tracker.
We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.
However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.
We attempted to contact support via both the in-app chat and email but have still not received no response.
We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault.
A sync issue updated tracking on historical orders and triggered notifications on old, completed orders.
It was system-generated and unintended, unrelated to your trial limit.
We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again.
I also apologize for the slow support reply.
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Hartelijk dank voor uw beoordeling!
Great app!
Thank you.
Estamos usando este app em nossa loja Shopify e recomendamos para quem trabalha com produtos físicos. Ele proporciona uma experiência clara e organizada, permitindo que nossos clientes acompanhem as informações do pedido com facilidade. Vale muito a pena!
Obrigado pela recomendação! Deixar o acompanhamento claro para o cliente final é exatamente o que buscamos. Qualquer coisa, estamos por aqui.
Works most of the time, very easy to use and great looking UI, both for admin side and client side. However, sometimes the app confuses between carriers and there is no is no way to edit the carrier, so it can cause confusion for clients. Would rate 5 starts if there was a way to edit the carrier.
Thanks for the review! You can now set the carriers yourself, so the mismatches are easy to fix. Just ask us if you need help finding the setting.
1 tous les jours
2 oui je recommande, car très simple d'utilisation et très intuitif pour les clients
3 la personnalisation pourrait être améliorer notamment les couleurs ou l'emplacement de la page de tacking
Merci d'utiliser Ordertracker.
Aplicativo muito útil. Funciona bem, o suporte também é muito bom. Bastante recomendado para empresas que estejam iniciando. Pra quem já está a algum tempo no mercado e tem um alto fluxo tem também as versões pagas que são muito boas também.
Recomendo.
Obrigado por detalhar assim, ajuda bastante quem está decidindo. Conta com a gente no que precisar.
