Ordertracker ‑ Track & Upsell
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Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10
Thanks for the review! Tell us which parts you'd want control over and we'll factor it in.
The support team is really nice and always helpful when checking and responding to any issues we encounter. Great app!
Thank you, that's nice to hear!
This is a very useful app; I use it every day for my trades.
Thanks for the review!
We had a very disappointing experience with Order Tracker.
We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.
However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.
We attempted to contact support via both the in-app chat and email but have still not received no response.
We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault.
A sync issue updated tracking on historical orders and triggered notifications on old, completed orders.
It was system-generated and unintended, unrelated to your trial limit.
We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again.
I also apologize for the slow support reply.
Goede communicatie
Hartelijk dank voor uw beoordeling!
Great app!
Thank you.
Application sympa, fonctionne bien...
Peut etre un peu plus de personnalisation et ce serait parfait !
Merci pour votre retour ! Dites-nous ce que vous aimeriez pouvoir modifier exactement, ça nous aide à prioriser les bons éléments.
1 étoiles en raison du LiveChat support qui ne répond pas. Même le support normal ne répond pas.
Dommage l'application pourrait être très bien mais il y a des problèmes.
- Les suivis de Mondial Relay ne sont pas reconnus.
par exemple: tracking: 96810866
https://www.mondialrelay.fr/suivi-de-colis?codeMarque=CC&numeroExpedition=96810866
- quand on a plusieurs tracking dans une commande, la page de statut de la commande est en Anglais (au lieu du Français).
Et quand on clique le bouton "Suivre ma commande" pour afficher la page de tracking, la page ne donne que le dernier tracking.
Après 4 jours d'attente d'un retour du support, AUCUN RETOUR.
Je désinstalle l'application car vraiment pas au point.
After 4 days of waiting for a response from support, NO RETURNS.
I uninstall the application because it really doesn't work.
Bonjour, nous nous excusons pour le désagrément que vous avez rencontré en essayant de contacter notre équipe de support.
Le problème à été résolu et nous avons répondu à vos emails mais le message semble avoir été perdu.
Merci d'avoir choisi Ordertracker.
l'app parfaite pour un suivi personnalisé ! je l'utilise sur toutes mes boutiques depuis plusieurs semaines et je vois déjà la difference !
I use ordertracker since the start of my store and could definitely recommend it if you are dropshipping. It adds more trust to your store and gives your customers an idea where their package is. The app is simple and does what it needs to do, no need to add more bells and whistles.
Thanks for the recommendation, and for being with us from the start.
