Ordertracker ‑ Track & Upsell
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App não esta funcionando na minha loja! Não abre, não consigo suporte, precisam verificar isso urgente!!
Olá! Sentimos muito pelo transtorno. Verificamos sua loja e tudo parece estar funcionando corretamente do nosso lado. Poderia nos dizer qual é exatamente o problema? Temos um chat ao vivo no app, fale com a gente por lá que vamos te ajudar rapidinho!
Incredible support. They contacted on their own and offered custom solution for my specific issue for no additional cost. They implemented it immediately. Communication and execution extremely fast.
Thank you for your kind words.
The support team is really nice and always helpful when checking and responding to any issues we encounter. Great app!
Thank you, that's nice to hear!
Good app! Highly recommend only if there was a way to edit more on tracking page on store template. 9/10
Thanks for the review! Tell us which parts you'd want control over and we'll factor it in.
This is a very useful app; I use it every day for my trades.
Thanks for the review!
We had a very disappointing experience with Order Tracker.
We installed the app on a trial account, configured the settings and were comfortable knowing the trial version was limited to 5 customer communication updates per month. The plan was to evaluate the app and then consider upgrading to a paid subscription if it delivered value.
However, a few days ago, Order Tracker updated the tracking information on 9,553 historical orders, most of which were orders from several years old. This resulted in customers receiving unexpected notifications about long-completed orders, creating significant confusion and a substantial amount of unnecessary work for our customer service team.
We attempted to contact support via both the in-app chat and email but have still not received no response.
We've since removed the app. Hopefully our experience helps other merchants avoid a similar situation.
Hi, and thank you for the honest feedback, I'm truly sorry for the disruption this caused you and your team. This was our fault.
A sync issue updated tracking on historical orders and triggered notifications on old, completed orders.
It was system-generated and unintended, unrelated to your trial limit.
We've since fixed the root cause: customer notifications are now strictly limited to recent orders across the whole app, so this can't happen again.
I also apologize for the slow support reply.
Goede communicatie
Hartelijk dank voor uw beoordeling!
Great app!
Thank you.
Estamos usando este app em nossa loja Shopify e recomendamos para quem trabalha com produtos físicos. Ele proporciona uma experiência clara e organizada, permitindo que nossos clientes acompanhem as informações do pedido com facilidade. Vale muito a pena!
Obrigado pela recomendação! Deixar o acompanhamento claro para o cliente final é exatamente o que buscamos. Qualquer coisa, estamos por aqui.
Works most of the time, very easy to use and great looking UI, both for admin side and client side. However, sometimes the app confuses between carriers and there is no is no way to edit the carrier, so it can cause confusion for clients. Would rate 5 starts if there was a way to edit the carrier.
Thanks for the review! You can now set the carriers yourself, so the mismatches are easy to fix. Just ask us if you need help finding the setting.
