OTP+ B2B SMS & Social Login

Our support team couldn't access customer accounts because of OTP blocking them. Support configured a support agent bypass using specific IP ranges from our office network. Agents can log into customer accounts for troubleshooting while the OTP protection stays active for everyone else.

Asked about verification funnel analytics and support showed me a report I didn't know existed — completion rate, average time to verify, drop-off at each step, segmented by device type. The data showed mobile users complete faster than desktop users. Changed how I think about our checkout optimization priorities.

Wanted to skip verification for our Gold tier loyalty members. Support configured a customer tag exemption — anyone tagged 'gold-tier' bypasses OTP automatically. My best customers get a frictionless experience while new customers still get verified. Exactly the segmentation I was hoping for.

We wanted phone verification on returns, not just login — to make sure the person requesting the return actually placed the order. Support confirmed the API supports custom trigger points and helped us hook the verification into our return form. Now the phone number on the return request has to match the order. Fraudulent return requests dropped noticeably.

Asked about WhatsApp as a Verification channel for our Latin American customers. Support showed me the WhatsApp verification option in the channel settings. Customers in supported countries now get a WhatsApp message instead of an SMS by default. Delivery rates in Mexico and Brazil improved significantly Because WhatsApp is more reliable there than SMS. Thanks

We wanted phone verification on returns, not just login — to make sure the person requesting the return actually placed the order. Support confirmed the API supports custom trigger points and helped us hook the verification into our return form. Now the phone number on the return request has to match the order. Fraudulent return requests dropped noticeably.

Repeat Customers were getting frustrated with verifying their phone every single login. Support showed me the trusted device setting I'd missed during setup it remembers verified devices for 30 days. Turned it on, complaints stopped the same week. Small toggle, Big impact on the customer experience.

The verification input was rendering behind the keyboard on mobile and customers couldn't type their code. I reported it to support expecting a 'we'll look into it' response. Instead they identified it as a z-index conflict with our theme's mobile overlay, sent me a two-line CSS fix, and it was resolved the same day. That turnaround on a visual bug impressed me.

I asked about conditional verification based on cart value and support set it up remotely during our chat. Orders under $150 go straight through; anything above triggers Phone Verification. Checkout friction dropped noticeably on small orders, while High-value ones still get the fraud check. Exactly the balance I was looking For.

We were losing UK customers at checkout because the verification code took too long to arrive. Support looked into our account settings and found we were routed through a secondary SMS gateway for European numbers. They switched it to the direct route and response times dropped from 30+ seconds to about 5. Nobody told us there were different routing options — support just found the problem and fixed it.