Ownbase: Sync to TikTok Shop

Hello, the inventory for TikTok Shop is based on the selected Shopify location on your Ownbase Setting. We checked you have multiple Shopify locations, and some of your products do not stock the inventory at your selected location for Ownbase (but it might be stocked at other Shopify locations), therefore it's set as out of stock on TikTok Shop.

We have sent email to you to share the details, but haven't heard back from you.
Kindly check your email or reach out to us, so we can help guide you to set the right setup for your shop.

Really appreciate your support – thank you so much!

Would you mind sharing more details if there are certain functionalities that you would need? We have tried to reach out to you, but did not receive any response.

If you reach out to our Support, we'll be more than happy to address your feedback and request. There are many requests and customizations that we have implemented for our users. So it would be great if you can respond and share with us more details on this.

Hello, we have been trying to get in touch with you by sending multiple emails to understand more about the issue. But unfortunately, we have not heard back from you. Kindly reach out to our Support or respond to our email, so we can understand the issue and address it.

Hello, we have to clarify that Ownbase only imports the order only once. Your other order is imported by TikTok Shopify App, causing the duplicated orders on Shopify.

The correct setup is to have Ownbase as your only App to sync your TikTok Shop (and not install another sync App like TikTok Shopify App).

Would appreciate if you can re-consider the App review again, as the issue is not caused by our App, but rather because your store has multiple sync Apps installed together.