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Marcel was absolutely amazing and helpful!!!
Hi Dark Suga AU,
Thank you so much for your wonderful feedback and for being a valued PageFly user for almost six years!
We're delighted to hear that Marcel provided such an amazing and helpful support experience. We'll be sure to pass along your kind words to him—they'll certainly make his day.
We truly appreciate your long-term trust and support. It's a pleasure to have you as part of the PageFly community, and we're always here whenever you need us.
Boo – Customer Success Manager
DO NOT USE THIS APP!! PageFly's free version corrupted my entire store without warning.
What happened: After a theme update, PageFly made 100+ unauthorized changes to my store (confirmed by Shopify support). My product descriptions disappeared and were replaced with garbage text. My navigation menu was disfigured with missing categories.
Their response: PageFly denied responsibility, claimed they "don't have access" to theme files (contradicted by Shopify's logs), and demanded collaborator access to my store instead of fixing the damage. They refused to provide restoration instructions or compensation.
Business impact: Lost sales, damaged customer experience, damaged business reputation, and wasted hours fighting with support instead of running my business. What I learned: This app is a liability. If something breaks, they disappear.
Don't let them have access to your store, the damage isn't worth it! Shopify, please hold this app accountable for unilateral changes to merchants' stores.
Dear Fashion Scrilla,
On behalf of my team, I would like to sincerely apologize for the frustration and stress you experienced during this incident. We completely understand how concerning it is when unexpected changes appear on your storefront, especially when they impact your business operations and customer experience.
After carefully reviewing the case with our internal team and the information available from Shopify's investigation, we were unable to find evidence confirming that PageFly directly caused the reported "100+ unauthorized changes." Shopify's review of the theme history also did not identify records showing that these changes were made by PageFly. During the investigation, some issues were found to be related to theme updates, third-party applications, and pre-existing storefront configurations, while the affected layouts were later restored using Shopify's native recovery tools.
That said, we fully recognize that the experience itself was disruptive and frustrating. We regret the confusion and concern caused throughout the troubleshooting process. Your feedback has been shared with both our support and product teams, and we are reviewing this case internally to identify any opportunities to improve our communication, investigation process, and overall support experience.
We genuinely appreciate the time and effort you invested in working through this situation with us. If there is any additional information you would like us to review, or if there is anything further we can assist with, please don't hesitate to reach out. We remain committed to supporting you in any way we can.
Thank you again for your feedback and for being a long-time PageFly user.
Boo – Customer Success Manager
Very fast and effective service, especially for on a weekend thank you
Hi Lashes by Victoria,
Thank you so much for your kind feedback!
We're delighted to hear that you received fast and effective support, especially over the weekend. Providing timely assistance whenever our merchants need us is something we truly strive for.
We greatly appreciate your support and are always here whenever you need assistance.
Boo – Customer Success Manager
Fast, friendly service from support.
Hi Awaken Medical Aesthetics,
Thank you so much for your wonderful feedback!
We're happy to hear that you had a fast and friendly experience with our support team. Delivering responsive and helpful service is always our goal.
Thank you for your continued support, and we're always here whenever you need us.
Boo – Customer Success Manager
A friend suggested I use PageFly to build my Shopify store, as it allows you to customize page layouts and UI to match your brand's identity through its modular elements. I initially thought it would be complicated, but it turned out to be very straightforward. The PageFly team was incredibly helpful throughout the process, promptly answering all my questions. I was able to quickly create pages that aligned with my brand, including the homepage, collection pages, and product pages. Even for my highly specific requests, the staff patiently addressed them on the spot with impressive efficiency—solutions came in minutes, not days. Overall, it was a fantastic experience.
It's just so-so.
fantantica app. molto facile da usare.
Ciao marameo,
Grazie mille per la tua recensione e per aver scelto PageFly negli ultimi 11 mesi. Siamo davvero felici di sapere che trovi l’app fantastica e facile da usare.
Apprezziamo molto il tuo supporto e siamo sempre qui se hai bisogno di aiuto.
Boo – Customer Success Manager
great customer service helping to fix issues easily!
Hi pltdaddy,
Thank you so much for your kind words and for trusting PageFly for over 3 years. We’re really glad to hear that our support team could help make resolving your issues easy and straightforward.
We truly appreciate your continued support and are always here whenever you need us.
Boo – Customer Success Manager
i had a great experience with shami
Hi Mr Ken Dono,
Thank you so much for sharing your experience with us. We’re very happy to hear that Shami made your support experience a great one.
We’ll definitely share your kind words with Shami. We truly appreciate your support and are always here whenever you need help.
Boo – Customer Success Manager
Very patient and help to solve all the problem quickly.
Hi AFP Pet Products,
Thank you so much for your kind words. We’re happy to hear that our team was patient and able to help resolve your problems quickly.
We truly appreciate your support and are always here whenever you need assistance.
Boo – Customer Success Manager
