レビュー (5,908)
絞り込む
-
評価順
Shady, shady app, i uninstalled but their tracking code was still injected.
Hi Luca Di Raffaello | Pearl Studio
I'm Boo, Customer Support Manager at PageFly.
First of all, I'm sincerely sorry to hear about your experience and for any inconvenience this may have caused.
I came across your feedback and wanted to personally follow up. I'm not entirely sure what happened in your case, so I would really appreciate it if you could share a few more details about the issue.
Could you let me know where you noticed the PageFly tracking code was still injected after uninstalling the app? If possible, a screenshot or any additional information would be very helpful.
I'll personally investigate this with our technical team to understand exactly what happened and ensure we provide you with a clear explanation or solution.
Thank you for taking the time to share your feedback. I look forward to hearing from you and hope we have the opportunity to resolve this for you.
Best regards,
Boo
Customer Support Manager
PageFly
Why one star ?? They can refuse to assist you with using their app. That is their app and while they can force you off of it, they can refuse to provide you customer service as that is their decision based on their policies. They are saying they will be contacting Shopify to request that the review you made be removed, as they feel it is unreasonable.
At first, you were complaining about the way Shopify charges, blaming all charging problems directly to us, while we just follow Shopify charing policies. At that time, you gave us 1-star review, on which we replied with a detailed answer on the charging situation.
You then deleted that review to clean up the base and get back with new false accusation.
Yes, we, like Shopify or any other self respecting business, have our TOS and we preserve the right to decline service for users who violates it. But we didn’t do that yet. We didn’t force you out of our app.
Yes, if the review is unreasonable, it’s important to bring that to the attention of Shopify to keep the ecosystem healthy. But we didn’t do that yet. We didn’t raise any complains to Shopify.
After you removed your first 1-star review, we though the issue was solved and continued to offer you service normally. But obviously, you just set yourself in some kind of "war mode", which we don't want to waste our time on. We will focus our energy on improving product and serving reasonable customers.
This review will most likely stay which is ok because we want everybody to know the truth behind this case. Looking at other reviews and our overall score, we strongly believe that customers can make a right judgement about our product and service quality.
Very little more than what you can do with the basic Shopify page builder and a couple of how-to videos. It's certainly not worth an extra $99 a month to have more than 30 landing pages. The icing on the cake was receiving this spam from them while I was experimenting with the free 1 page version. Needless to say, I'll be uninstalling it... "Hola friend, Are you confused about what plan suits your needs? It’s not that complicated, we made everything simple and easy to understand here:
PageFly pricing explanation
What happens if I downgrade?
I hope this is clear enough. If you still have questions, please feel free to chat with us. All the best,
Richard.
On behalf of the PageFly team, I would like to thank you for your detailed review.
We are so grateful for your feedback in the review so we could know how we are doing and what we need to improve.
Regarding what you mentioned about the Platinum plan (which is $99), it doesn’t stop at 30 landing pages.
In this Platinum plan, you can create unlimited pages with PageFly for each page type: Home page, product page, collection page, password page, blog page and regular page.
Moreover, you will have unlimited saved sections and 50 history versions on this Platinum plan. For more information, you can check here https://help.pagefly.io/manual/pricing-plans
I also apologize for our email because it bothered you.
We will improve this part, thank you for your feedback. We also improved the follow-up emails and made them better. We did have a really precious lesson after these mistakes.
We are always here for you when you need us.
PageFly | Kate - Customer Success Manager
Very disappointing experience with PageFly.
I do not recommend this app to anyone. I installed the app during the free trial period and canceled/uninstalled it within the trial, yet I still ended up with a pending charge on my Shopify billing.
This created unnecessary stress and wasted my time contacting both PageFly and Shopify support to resolve something that should never have happened in the first place.
In my opinion, users should be able to safely uninstall an app during the free trial without worrying about unexpected billing issues afterward.
Please be careful before using this app.
Dear Zeenisa,
On behalf of my team, I sincerely apologize for the frustration and concern this billing situation caused.
We completely understand how worrying it can be to see a pending charge after uninstalling an app during a trial period. While the charge appeared on Shopify's billing page, our records show that your subscription was activated on May 4 and canceled on May 5 while still within the trial period. The charge remained in a pending status within Shopify's billing system and had not been collected.
As soon as we became aware of the issue, our team investigated the case and offered two solutions to ensure you would not incur any cost: either an app credit to offset the pending charge or a full refund if Shopify ultimately processed the payment. Our goal was to make sure you would not lose any money regardless of Shopify's billing outcome.
That said, we understand that the experience itself was stressful and required more time and effort than it should have. We sincerely regret that and appreciate you bringing your concerns to our attention. Feedback like yours helps us identify areas where we can improve communication and better guide merchants through Shopify's billing process.
Thank you for taking the time to share your experience. If there is anything further we can assist with, please don't hesitate to reach out. We remain committed to helping in any way we can.
Boo – Customer Success Manager
Stay away from this app - we builded every product page with their system and everything worked well - until they made their intern update. From that moment on everything broke down. Our product pages showed other products, the texts were not longer to be seen, the product images and products suggestions were wrong! We reached out to the customer support and were fobbed off with the regular "we will fix it as soon as possible". If you are a shop owner you know what i am talking about: we were loosing customers, our social ads were linked to the wrong products = so we are loosing money for the last 4 days!
Hi,
I am so sorry for everything that made you unhappy and unsatisfied with our product and service.
I do understand your concern and feeling when the bugs happened and caused issues for your pages.
After we received your review, I and our team together checked all and tried to fix the issues.
Regarding the support service you mentioned in your review, we are having some new operators who are well-trained.
Thank you for giving us more chances to assist you, we will try our best to improve PageFly as well as our support to make you more satisfied.
PageFly | Kate - Customer Success Manager
Totally disappointed.
Contacted the support several times and explained the problem several times but didnt get an answer or a solution to the problem.
I thought this should be an easy page builder but it doesnt seem like it...
I would be glad to get some response or help from the support as I relied on this tool for our next product launch..
I would like to apologize for your bad experience with our app. We are always trying to improve our app to make sure customers have great experiences but it’s clear that we did not accomplish this.
We are so grateful that you gave us the opportunity to assist you and your satisfaction is our top priority. This is a big lesson for me and our team, we will try our best to avoid these issues in the future.
Please let us know if you have any assistance. We are always happy to assist you, anytime you need.
PageFly | Kate - Customer Success Manager
Terrible app. This app is absolutely zero user friendly and tremendously time consuming to execute simple things.
I hope you are doing well. Since the day you left a review for us on the App Store, we have been trying our best to improve PageFly better.
We take all your feedback seriously and others to develop more features as well as improve our support quality. I truly hope that you can give us another chance to assist you.
When you need us, we are always here.
PageFly | Kate - Customer Success Manager
Terrible very dissatisfied with this app. Uninstalling
We’re truly sorry to hear that your experience with PageFly was disappointing. This is not the experience we want any customer to have, and we take your feedback seriously.
If there was a specific issue or frustration that led to this decision, we would really appreciate the opportunity to understand it better and see if there’s anything we can do to make things right. Our support team is available 24/7 and always ready to help.
Thank you for giving PageFly a try. Should you ever reconsider, we’d be more than happy to assist you again.
Kate | Customer Success Manager
Dear petmary.com,
On behalf of my team, I sincerely apologize that your experience did not meet your expectations. We truly appreciate you taking the time to leave a review, even though no additional details were provided.
We understand that a 1-star rating reflects a disappointing experience, and we would genuinely like the opportunity to learn more about what happened. Your feedback is extremely important to us and helps us improve both our product and the support we provide.
If you're open to it, please reach out to us via our 24/7 live chat or email. We would be grateful for the chance to better understand your concerns, assist with any issues, and work toward restoring your confidence in our service.
Thank you for your time, and we hope to have the opportunity to serve you better in the future.
Boo – Customer Success Manager
Thank you for taking the time to leave us a review!
We’re truly sorry for any inconvenience you’ve experienced with PageFly. We understand how frustrating it can be when things don’t work as expected, and we sincerely regret that we let you down.
Our team has reached out a few times to better understand the situation and offer our assistance, but we haven’t heard back yet. We’re still here and ready to help whenever you’re available — whether it’s a quick fix, a question, or anything else you need.
Your satisfaction means a lot to us, and we’d love the opportunity to make things right.
Please feel free to reply here or jump back into live chat/email anytime. We’ll be waiting to support you.
PageFly | Kate – Customer Success Manager
