Rezensionen (49)

Gesamtbewertung
2,4
Anzahl pro Bewertungsstufe
  • 45 % der Bewertungen sind 5 Sterne
  • 0 % der Bewertungen sind 4 Sterne
  • 6 % der Bewertungen sind 3 Sterne
  • 8 % der Bewertungen sind 2 Sterne
  • 41 % der Bewertungen sind 1 Sterne
11. September 2024

I have attempted to contact support repeatedly via both chat and email for several days, with no response. This level of disregard for customers is unacceptable, especially for an app that handles crucial aspects of an online store.

While the app may have potential, the complete lack of support makes it unreliable for professional use. I would advise developers to drastically improve their customer service if they want to be taken seriously in the Shopify market.

Unless you are willing to troubleshoot every issue yourself, I suggest looking for alternatives with more responsive customer support.

Sicilus Srl
Italien
10 monate mit der App
Dash Labs SIA hat geantwortet 10. Oktober 2024

Thanks for your review. We have responded to each of your request but it looks like you're not getting our replies. Can you please double check ?

3. September 2024

"I'm extremely frustrated with Flash Speed Optimizer. As a paid subscriber, I expected my store to be fully optimized, but there's still a 30% unoptimized score on mobile. This is a serious issue since most of my visitors come from mobile, and it's directly impacting my business negatively. Despite multiple emails and chat messages, I've received zero response. This level of neglect is unacceptable. I demand immediate action to optimize my store and compensation for the damage done to my business due to their inaction. Do not trust this app if you value your business!"

PRINT EXPLORE
Griechenland
29 tage mit der App
Dash Labs SIA hat geantwortet 10. Oktober 2024

Hello,
we have replied to your requests but it looks like you didn't get the replies.
Can you please double check and get back to us via E-Mail info@flash-speed.com

29. März 2024

I installed this app to help me increase my website's speed, because I was unable to edit my code and remove the scripts myself. After this app helped me increase my speed 30-40 points, all of the sudden it stopped doing that. When I contacted the developer, they were not prompt in responding and only said I had to keep checking my speed. Compared to all apps I use, the customer support was by far the worst considering how expensive the app is!

Little Way Design Co.
Vereinigte Staaten
6 monate mit der App
25. März 2024

Very expensive and misleading, money pit. It does what they say, but at an unreasonable and unexpected price, way above $19.90 they advertise. Also, they raised their base prices without warning, when I installed, the base price was $9.90

Anbu Clothing Brand
Serbien
5 monate mit der App
Dash Labs SIA hat geantwortet 26. März 2024

Hi Anbu Clothing,
for old subscribers, we didn't raise the prices at all. Please write us an E-Mail and we will get this sorted.

13. März 2024

App seemed to be doing a great job, then about 2-4 weeks ago the page speed dropped. I've tried three times to contact support, but no one has gotten back to me.

Throne Boss Australia
Australien
7 monate mit der App
Dash Labs SIA hat geantwortet 26. März 2024

Hi, I replied to your E-Mail 14 days ago, but we didn't get any response to it. Can you please check if you received the E-Mail and let me know?
We will definitely give our best to speed up your store.

Regards,
Marc

22. Februar 2024

Unable to reach anyone. App not working. The comparison page speed does not load at all. Tried emailing 3 times no response. Also if you have something like Pagefly, it will cause issues.

Riderbag Reflective Bike Commuter & Motorcycle Backpacks
Vereinigte Staaten
13 tage mit der App
Dash Labs SIA hat geantwortet 13. Juli 2024

Thank you for your review. Please contact our support or contact Marc in our Slack channel and we will figure out your billing problems

24. Januar 2024

For anyone with a 3th party checkout app ( I have a Cash on Delivery App to reveice orders) dont install this app. I had the issue that customers couldnt checkout because the checkout app was getting blocked. After a night figuring out why customers could check out. I uninstalled the app and removed the code in my theme. For the few days the app was installed ( not used ) i payed 20 dollars.

I am writing a review because it is the only methode to reach you. I cant use customersupport , i have to install the app again

COCOMULA ™ | Site Officiel | Produits Avancés De Blanchiment Des Dents à Domicile
Marokko
22 tage mit der App
5. Oktober 2023

We are using a customized Empire theme. It is not obvious that one can improve speed easily n our case. However, I was amazed at how we have gained the speed. The first step was from 40-50 to 85 in Lighthouse metrics. Finally, with the help of Marc, we managed to get that last metric (LCP) to green and the overall Lighthouse score to 100/100.

Huonekalukauppa.net
Finnland
10 minuten mit der App
4. September 2023

This app is AMAZING!! My website speed is so much better now according to Google PageSpeed Insights. Even on mobile it loads very fast (I used to be in the red zone all of the time, even with the use of other page speed booster apps). Now I only use this app and I'm very happy with the results. Thank you for doing such an amazing job!

Keelin Design
Belgien
Ein tag mit der App
17. Juli 2023

This app swiftly resolved our JavaScript issue, resulting in a remarkable improvement in our website's speed and overall performance. Highly recommended!

Coach Soak
Finnland
28 tage mit der App