CWILL Returns & Exchanges
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WOuld love this app to have the ability to charge return fees for ALL exchange reasons, but it only allows you to choose one, which doesn't make sense if you need to charge postage for any exchanges. YOu also can't charge return fees for Refunds as well as Exchanges - only one or the other. The interface is user friendly and aesthetically pleasing and price point is good but without these features, I can't use the app.
Hi there :) It’s Lisa. I hope you’ve been doing well.
You were absolutely right—the fee settings at the time were too limited for the way you needed to manage returns and exchanges.
CWILL Returns now supports both return fees and restocking fees, with much more flexibility across refund and exchange workflows. And during the time you’ve been away, the product has gone through many more major improvements.
We haven’t forgotten the merchants who once liked CWILL Returns but had to leave because the product simply wasn’t mature enough for their needs at the time.
If you ever see this reply, please reach out to us. We’d love to invite you back as one of our special experience testers, personally help you explore the new CWILL Returns, and hear your honest thoughts about how it feels today. 💙
Okay, 2 words to describe this app: SIMPLY AMAZING
I took time to work with the app to setup all the point before leaving my review. This app is just wonderfull, and the customers service is fast, so fast. I recommend to every e-commerce store on shopify to use the app to setup their returns. You will love it.
A special thanks to Donna for her quick help every time I have a question.
If I could give 100 Stars for this App, I would.
We can't fault the amazing and we mean AMAZING customer service and support. Developers who truly listen to the needs of their customers with updates flowing through within days or actively working on them.
We turned to this App because other "return" apps just didn't meet our needs for us to be able to provide a seamless customer experience, but Parcel Panel Returns & Exchanges has filled the gap in the market. Thank You!!
Dear Get Flocked Team,
This is Sunny, Thanks to your feedback on your needs, we have established communication to drive improved product performance, and our team will continue to keep updating at breakneck speed to meet the diverse and core needs of merchants!
Best wishes,
Sunny|ParcelPanel Team
Support team is great! They're very helpful and resolves your concern quickly! Recommended 100%
Kathy is Super helpful I appreciate her!
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Assistance staff very appreciate. Cecilia in particular. Thanks.
Great service from Donna, super fast and helpful
The support is fast and kind
Many thanks for great Support
