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I've been using Parcelify for over a year now and it's really helped simplify my shipping options when I have a wide variety of products that require different box sizes. I did encounter customers reporting a shipping error at checkout, and reached out to support about the issue. Alex helped troubleshoot and discovered where the problem was - my own mistake when assigning the profiles - and explained how to fix it and prevent the issue in the future. Very responsive, clear to understand, and overall a wonderful support experience. I would definitely recommend this app.
This application is essential in any store that has multiple product categories. Without it it would be almost impossible to control the rates of the deliveries of our products. Is has some complexity, but the customer service is helpful and responds pretty fast. It's highly recommended.
A wonderful app which really helps for stores like ours where shipping can get complex! Super helpful with great functionality and customer support is excellent - Alex helped me install the app and answered my queries and questions quickly and in detail, while being super friendly and welcoming 10/10 stars!
The Parcelify team have been great, quick & super supportive in my query with their app. Thanks Guys. Tracey
¡Excelent attention from Alex!
Issues have been resolved quickly
OMG. So hard to use. First step is to set my shipping location. But there is NO button for the shipping location.
Hi there!
Thank you for reaching out. Our support team is trying to connect with you to help you sort through this confusion.
You're right, our documentation does say the first step is adding a location. For shops like yours, which do not have Carrier Calculated Shipping (CCS) this step isn't necessary. All shipping rates are connected to your default location. We'll get our documentation fixed.
In the mean time we'll keep trying to connect with you. If you could check your spam folder that would be much appreciated.
Best,
Richard
Extremely adaptable to my peculiar requirements. Support provided is excellent.
The app works great, and support team Richard and Alex responded very quickly and sorted out my questions.
Neat little app that's quite powerful in arranging complex shipping options. Support have been very help and knowledgeable.
This is a very good app that has allowed us to get really precise with our shipping rates.
As well as being a well-written and easy to use app, Parcelify's customer support is responsive and helpful.
Highly recommended.
