CWILL Order Tracking
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La uso da un mesetto, funziona molto bene.
Migliorerei la customizzazione della pagina di monitoraggio dove non si può personalizzare molto.
This app really helps to visualize the different deliveries into uniform dashboard. Sometimes is detects the courier incorrectly, but i hope it gets better during time.
Parcel Panel has been great to work with from start to finish. They answer our questions quickly and were very helpful in configuring it in our test and productions stores. No issues and they were quick AND proactive to help us make sure that it was configured correctly. This app is a real bargain for the price.
Worst app ever, all the emails and notifications end up in customer's spam folders. After this, I asked for help and they asked me to configure Klaviyo to trigger the emails but without any templates.
Really a waste of time and energy.
Hi Graphene X,
We understand how frustrating it can be when our app doesn't live up to your expectations, and for that, we sincerely apologize. Our team is disappointed that we couldn't meet your needs this time, and we take full responsibility for that.
We value each and every one of our users, and your issue is of utmost importance to us. Rest assured, we are working diligently to find a solution for you. In the meantime, we are helping you create an email template that fits your needs and can be directly used on Klaviyo. We are also assigning you a dedicated account manager who will assist you with any further issues you may encounter with the app. Your account manager has already reached out to you via the email associated with your store with a solution.
We hope you will give us another chance to make things right. We sincerely appreciate your ongoing support and look forward to hearing back from you.
Warm regards,
ParcelPanel Team
the app is great and the support as well, since using Parcel Panel i getting less emails from costumer asking about their orders, this one is a must have - 5 stars
Donna and Maryam have been incredibly helpful and accommodating in addressing my concerns. Their prompt and efficient response has been impressive, enabling them to resolve any issues I have encountered with the Parcel Panel app in the most timely and satisfactory manner possible. As an e-commerce store owner, Parcel Panel is the best tracking app out there. Since switching to it, I have been delighted with its features and functionality, which have significantly improved my business operations and customer satisfaction.
For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry customers lost two orders because of that they cancelled. This has cost me 364 euros. Thanks a lot!
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier's websites, which means that our system automatically matches the tracking information provided by your courier, regardless of the language used in their system. Regarding the specific order you mentioned, it appears to be associated with a Chinese shipping company, which is why their system provides tracking information in Chinese.
Please rest assured that our intention is not to pressure you into purchasing a larger subscription plan. We do not derive any financial benefit from this recommendation. Our suggestion to automatically translate your tracking information is solely for your benefit, aimed at preventing any potential issues in the future.
We are sorry again for the inconveinience you have expirenced and we really disire to help you solve the concern, if you change your mind please directly contact us. Thank you.
Best wishes,
ParcelPanel
Great app for real-time order tracking and keeping your customers informed of their order status. The customization options are excellent as well. Highly recommended!
This app gets the job done! I've been using it for several years now and I'm very happy with it. It's easy to set up, to customize, it seamlessly integrates with my store and makes the work so much easier. The support has always been outstanding, very fast response-time and always with a quick solution at hand. In my 5+ years with Shopify this is an e-commerce essential, one of very few apps, you simply need!
Recently started using the app and so far seems too promising. Till now my customer support team had a really bad time responding to the customer queries about tracking. Now things seems to be sorted.
