CWILL Order Tracking

Hi，

Thank you for your positive comment and feedback , we are happy to hear that our support has provided a good experience for you. And your encouragement will keep us moving forward and constantly improving our service.
If you ever have any questions or concerns about our app, please don't hesitate to reach out to us.

Best regards
Parcel Panel

Hello there!

Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. Regarding the quota issue, I've checked that it's because the orders that are synced to the system exceeded 20 quota.

I am more than happy to help resolve your issues in detail and I've contacted you via email and live chat to follow up with you.

I look forward to chatting with you!

Lexie | Parcel Panel

Greetings!

We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us.

We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.

Best Wishes,
ParcelPanel Team

Hello, DWARFLAB!

Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. We have arranged a specialist to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to this e-mail to let us know how we could contribute to improving . We are interested in hearing your opinions and suggestions. At Parcel Panel, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.

Looking forward to your response!

Best regards,
Parcel Panel

Hello there!

Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | ParcelPanel

Hi Newtech Store Saudi Arabia!

Thank you so much for taking time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

Hi there!

Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗

Should you need any other support, please do not hesitate to contact us on Live Chat.

Best Regards,
Lexie | Parcel Panel

Updates:
Thank you, have a good day!
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Hi, sorry for this late response. We are a company based in China. And the last 4 days are the Dragon Boat Festival in China. That's why I reply to your email today.

For Royal Mail Tracking, we really do not support this courier. They don't provide API for us. You can check other third-party platforms such as TrackingMore, Aftership, 17track. None of them support Royal Mail tracking.

I understand your feeling and this one-star review. I promise you our team will reply email within 2 working days from now on. Besides, we really do not have many holidays in China.

Hope we can cooperate again. Best Regards.

Hi, I checked your ParcelPanel Account, the tracking shows pending because the courier Matching is not configured in the right way.
To make it right and solve your problem, you can match your Shopify Courier with Deutsche Post DHL and re-synced your order again in the dashboard.
Our auto courier detect system choose Cainiao as the courier because many dropshippers are using our APP, so if they do not set up the courier match, we will do it this way.
Now we support 500+ couriers, so the NO.1 problem of untraceable package is coused by the wrong courier matching, so, please install our app again and set up the courier matching. This problem will be fixed.
Btw, our work time is 9:00-20:30 GMT+8, we are glad to help.