CWILL Order Tracking

App works great. But it sometimes misleads tracking number with wrong carrier. I had to ask contact support every time to correct them. I hope there is a feature that store end can revise carrier by ourselves. Other than that, customer support was fast enough and always solve my issues. Thank you for your help.

Had a few issues with Royal Mail Uk tracking. support were responsive and the issue seems to have been fixed

apart from that the app has been great and has a good feature set which helps with customer satisfaction

I used to absolutely love Parcel Panel but they are experiencing huge technical issues that have cost us a lot of money. They tracking is completely off due to the increase of the holidays which 100% not their fault. That being said as someone coming from a programming background there are multiple workarounds that they could easily have done to resolve these issues. The software is not tracking properly for USPS as it currently sits and will only cause massive frustration for your customers it’s best they see the actually tracking info provided by USPS itself than rely on Parcel Panels API data.

Update: We have since switched to another provider due to ongoing issues. Tracking was often inaccurate, which required us to contact support repeatedly. The support team was responsive, but resolving tracking problems through chat took more time than it would have to update things manually—especially since there’s still no option to edit tracking ourselves.

Additionally, the delivery page layout wasn’t a good fit for our brand; it felt too basic and unprofessional for what we needed.

Still rating 3 stars, as the app works for basic needs, but it just didn’t meet our expectations for flexibility or presentation.

Original Review:

So far it is pretty good. I have run into some issues though. Tracking will not always be 100% accurate and there is no way to manually change this. I have had the app installed about 2 weeks and have had 5 chats regarding updating the tracking numbers all taking 1-2 days.

I hope they implement a manual change soon as i waste more time on the chat fixing the issue than it would take me to manually do.

So for now it gets a 3 star. ill update again later if improved.

Excellent interface, very easy to use and despite it being easy to figure out, it even breaks things down even further if needed. The customer service is great and efficient even for free members and there are many nice free tools, alongside great deals if one wants to purchase a plan down the road. Overall, great app!

Parcel Panel has been a game-changer for our order tracking process. The integration is seamless, and the app offers a great customer experience by providing clear, real-time updates on shipping statuses. It’s easy to use, customizable, and has significantly reduced customer inquiries regarding delivery. Their support team is also very responsive and helpful whenever needed. Highly recommend this app for any e-commerce store looking to streamline their shipping communication and boost customer satisfaction!

Support: Amazing
Suitability for Dropshipping and Branding: Yes
Options: Wide variety, great selection
My recommendation: Best choice. Outperforms competitors.

What can be improved:
- Design: I’d like more customization options for widgets and appearance.

Guter Service mit sehr viel Geduld. Die APP macht genau das, was es soll.

Thank you for your patience with me, and I apologize for my frustration earlier. I felt misunderstood regarding my issue.

Great app, I use them in other stores and have always received good service. Perfect for those who work with dropshipping and multiple carriers.

Only started using it a few days ago but so far it looks super helpful, especially the Gorgias integration. That'll save our CX team a lot of time looking up shipment updates.