CWILL Order Tracking
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Extremely fast after-sales service and request processed in record time! I highly recommend this application!
Thank you for your positive feedback! We're glad to hear that our after-sales service was extremely fast and that your request was processed in record time. We appreciate your recommendation of our application and hope that you continue to enjoy using it. Please don't hesitate to reach out if you have any further questions or concerns.
Great customer support, even on a sunday! In addition very great interface and a lot of options to customize. Give it a shot!
Hi,
Thank you for sharing your positive experience with our app. We are thrilled to hear that we were able to assist you quickly and effectively. Your recommendation means a lot to us and we appreciate your support.
If you have any further questions or feedback, please don't hesitate to reach out to us.
Best regards,
Parcel Panel
Great app. Surprisingly, everything seems to be working fine. I just have all the other apps have at least some problems, but here - everything is perfect and convenient
Hi,
Thank you for sharing your positive experience with our app. Your recommendation means a lot to us and we appreciate your support.
If you have any further questions or feedback, please don't hesitate to reach out to us.
Best regards,
Parcel Panel
The customer support is very very prompt. Replies within minutes! Keep it up. Happy to try out Parcel Panel. Jane and Mig attended to my request. They were amazing.
Hi，
Thank you for your positive comment and feedback , we are happy to hear that our support has provided a good experience for you.
If you ever have any questions or concerns about our app, please don't hesitate to reach out to us.
Best regards
Parcel Panel
I just started with this application and I must say I'm very impressed. The customer service support is very responsive and on point and a pleasure to do business with.
Hi,
We would really appreciate you taking a moment from your busy schedule to provide some feedback on that. And thank you very much for your recognition of our customer survice. Please let us know if there is anything else you need from us or any other information or support that we can provide.
Best regards
Parcel Panel
Use this app on all my stores. It is one of the essentials. Highly recommend it. Support responds to all inquiries extremely quick & resolves any issues. Lifetime supporter
Hi，
Thank you for your positive comment and feedback , we are happy to hear that our support has provided a good experience for you. And your encouragement will keep us moving forward and constantly improving our service.
If you ever have any questions or concerns about our app, please don't hesitate to reach out to us.
Best regards
Parcel Panel
would leave 1 star if I could. signed up on a free plan which is supposed to have a quota of 20, however after installing the app it showed 0 as quota available. Very misleading money grabbers. Stay well away!!!
Hello there!
Lexie here from Support Team. Thank you for taking the time to share your valuable feedback on Parcel Panel with us. I'm sorry to hear about the issues you are facing with Parcel Panel. Regarding the quota issue, I've checked that it's because the orders that are synced to the system exceeded 20 quota.
I am more than happy to help resolve your issues in detail and I've contacted you via email and live chat to follow up with you.
I look forward to chatting with you!
Lexie | Parcel Panel
does its job, basically.
Careful, it does NOT cover the detailed tracking status translation.
The "Tracking translation strings" function described here doesn't work:
https://docs.parcelpanel.com/article/6#Part%203.%20Translation%20strings
It can only translate a full string (without any auto generated names in it, such as city names, country names etc...). Therefore any tracking status including an auto generated word (at least 50% of the tracking status), can't be translated properly.
I hope it can be fixed someday, you guys just need to allow a "partial" tracking status string translation. I am not a soft dev myself but it doesn't seem to be a huge challenge.
Greetings!
We sincerely appreciate your support for our app. Your feedback is also highly valued. We are excited to share that we have launched a new feature this year – automatic translation of tracking details – which has been well received by many of our users. We are grateful for your suggestion to improve our app. We hope you will continue to explore our platform and share your valuable suggestions with us.
We hope you have been enjoying your experience so far. We just wanted to check in and see if you are satisfied with the various features and the support we provide. If there are any issues or concerns that arise, please know that you can always reach out to us for assistance. Our team is always here, with a smile on our faces, ready to help resolve any problems that may come your way. You are a valued member of our app community, and we want to make sure you have the best possible experience. Thank you for being a part of our app family.
Best Wishes,
ParcelPanel Team
Pros: Can be integrated with many other apps like help desk
Cons: tracking status shown is always delayed, sometimes cannot detect the right courier
Price: Not cheap
Customer service: Great.
Hello, DWARFLAB!
Thank you for providing us with your feedback. We are deeply sorry if our service did not meet your expectations. We have arranged a specialist to follow up all your requests and please know that we would be happy to arrange a conversation with you and our team to discuss your feedback, and you can reply to this e-mail to let us know how we could contribute to improving . We are interested in hearing your opinions and suggestions. At Parcel Panel, we are devoted to your success, and we are constantly striving to improve so that we are a better fit for your business's goals and standards.
Looking forward to your response!
Best regards,
Parcel Panel
The app support in prompt in their assistance and solving technical issues, which helps my ecommerce operation a lot.
Hello there!
Thank you for your valuable feedback on ParcelPanel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Lexie | ParcelPanel
