CWILL Order Tracking

Love it so far. The Track Your Order option is a game changer for our store. Easy to set up, clean interface, and customers can find tracking fast. Exactly what we wanted.

ParcelPanel offers excellent customer service with fast and responsive support whenever we need help.
The features are well-rounded and reliable, covering everything we need for order tracking.
Customization options are flexible, making it easy to match our brand and workflow.
Highly recommended for stores that care about post-purchase experience.

Great support from a real person! Very quick answers and everything resolved. The only thing I am still waiting for in this app is to add the common European last-mile delivery carriers to the track and trace page. This is more clear for the customer to know with who their package has been shipped. Once this is added to the features (which they promised will come), I will change my review to 5 stars.

We have been using the app for a few weeks now and finding it generally a very useful tool. I had to persevere with Customer service to get them to hear my issue - some tracking numbers not pulling first-mile tracking info -but once they understood they were very helpful and fixed my issue quickly and efficiently.

Parcel Panel has been a game-changer for our Shopify store! The app is reliable, easy to set up, and provides a seamless tracking experience for our customers. What really stands out is their customer support — fast, friendly, and genuinely helpful every time we’ve had a question or needed assistance. Highly recommend if you're looking for a solid tracking solution with top-tier service!

Just testing so far, but looks very good - especially for integration with Royal Mail as that tracking doesn't always sync with Shopify. We have been able to mark the status of our deliveries as delivered for the first time. You can also go back 120 days of data which is useful for legacy orders. Support is also good.

I've been using this tracking app for a while now, and I’m really impressed with the improvements I've seen recently. The features keep getting better, and it’s clear the developers are actively working to enhance the experience.

One thing I really appreciate is the customer support — it's fast, responsive, and genuinely helpful whenever I need assistance.

As a seller, tools like this make a big difference in creating a smooth and professional experience for our customers. Please keep up the great work and continue upgrading the app — we rely on it to deliver the best service possible.

Thanks again for the support and for building such a useful app!

Finally a tracking app that does both the tracking page and shipping notifications PERFECTLY! I had always used Aftership but ParcelPanel makes that app look very bad and way too complex. ParcelPanel is straight to the point with a great design, easy to configure and the 24/7 support (especially Jessca) is very quick, friendly and helpful. Couldn't recommend more!

Nous utilisons Parcel Panel avec Klaviyo pour automatiser nos emails de suivi et post-livraison, et c’est un vrai game-changer. L’intégration est fluide, les événements (comme “colis livré”) remontent parfaitement, et la personnalisation client devient ultra précise.
Nos clients sont rassurés, notre SAV a chuté, et l’expérience globale s’en trouve renforcée.
Support réactif, interface claire, et options avancées pour les marques exigeantes.
Merci pour ce bel outil

This app works flawlessly and has all the features we need to collect and showcase reviews beautifully. The UI is clean, fast, and easy to use. What really stood out, though, is the support — incredibly fast, kind, and helpful. They handled everything professionally and even went the extra mile to tweak things just the way we wanted. Huge thanks to the team — you’ve definitely earned a loyal user!