CWILL Order Tracking
Soddisfa i nostri più elevati standard in termini di performance, design e integrazione. Maggiori informazioni Si apre in una nuova finestra
Recensioni (3.191)
Restringi
-
In base alla valutazione
For a year, I use this app and pay 9 euros a month. And it worked fine. Until now all track and trace text is shown in Chinese all of a sudden. Without warning or announcement nothing. Contacted support they say I now suddenly have to switch to another abonomment which costs 50 euros a month. So 40 euros more. Is the and SCAMM? Bit sad if you do this without announcing it in advance. I have angry customers lost two orders because of that they cancelled. This has cost me 364 euros. Thanks a lot!
Hi,
Thank you for your feedback, and we sincerely apologize for any inconvenience you may have experienced. Our tracking information relies on data sourced from your courier's websites, which means that our system automatically matches the tracking information provided by your courier, regardless of the language used in their system. Regarding the specific order you mentioned, it appears to be associated with a Chinese shipping company, which is why their system provides tracking information in Chinese.
Please rest assured that our intention is not to pressure you into purchasing a larger subscription plan. We do not derive any financial benefit from this recommendation. Our suggestion to automatically translate your tracking information is solely for your benefit, aimed at preventing any potential issues in the future.
We are sorry again for the inconveinience you have expirenced and we really disire to help you solve the concern, if you change your mind please directly contact us. Thank you.
Best wishes,
ParcelPanel
Great app for real-time order tracking and keeping your customers informed of their order status. The customization options are excellent as well. Highly recommended!
This app gets the job done! I've been using it for several years now and I'm very happy with it. It's easy to set up, to customize, it seamlessly integrates with my store and makes the work so much easier. The support has always been outstanding, very fast response-time and always with a quick solution at hand. In my 5+ years with Shopify this is an e-commerce essential, one of very few apps, you simply need!
Recently started using the app and so far seems too promising. Till now my customer support team had a really bad time responding to the customer queries about tracking. Now things seems to be sorted.
AVOID!
Only good for small sites with under 10 sales.
Useless with large volumes!!!
Emails only send 60% of the time
Tracking has 15% error rate with wrong carrier.
NOT REAL TIME TRACKING!
Additional charges for adding new tracking to exsisting order!
These Reviews are from another app called Trackingmore and also Parcel Panel, they some how changed the company name and only took positive reviews !
Hi,
Thank you for sharing your feedback. We take every merchant review seriously and have reviewed the available records related to this case.
Based on the usage and system logs we were able to check, we could not verify the figures mentioned in the review, including the reported email delivery rate, tracking error rate, real-time tracking concerns, or additional charge claims.
If there were specific orders, tracking numbers, email notifications, or billing records related to these concerns, our team would be happy to investigate them further and provide a clear explanation.
CWILL Order Tracking is designed to help merchants provide a reliable branded tracking experience, and we remain committed to supporting merchants with any product-related issues that can be reviewed through specific data or examples.
Please feel free to contact our support team with the relevant details, and we’ll be glad to assist.
CWILL Order Tracking Team
UPDATE: Tracking is not being updated. I have contacted customer support and it's been 2 days and still no resolve to my issue. My customers are mad and so am I. My tracking on another site has the updated information, this app is not updating my tracking. Very upset.
This app is sending out emails to my all customers saying they have a delivery exception! When in fact, when I check with another app it shows the items are in perfect transportation. This is horrible and is ruining my business! I am beyond mad at this app and waiting to hear from their developers! STILL NOT UPDATED! I have shipments that have been shipped and are in transit and this app is still showing the order is "pending" or "Label created" and it's been 6 days! I'm about to uninstall this app!
Hi there!
Our deepest apologies for the inconvenience that this has caused! As our system updates orders' tracking details from courier official website, we have no access to change order tracking details. The problem you have met was a keywords hiding issue. Please rest assured that we have modified it and everything works well on your account. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards,
Parcel Panel
Function wise it's pretty good.
Frustratingly they are quick to remind you to upgrade when you reach the limits of a plan, but they don't automatically reduce the amount you pay if your orders that month fall short of the tier you're in. Looking back at the past few months I can see that we've lined the pockets of Parcel Panel with $100s of unused credits because they told us we needed to upgrade the plan when really we didn't.
--
Update: since writing my original review, the PP team reached out to refund about 1/4 of the over payments I made this year (paying for tiers that I wasn't using). They have also created a bespoke plan for me which has made the whole PP experience a lot more cost effective.
Hello Sam,
Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. We will make every effort to provide you with outstanding services and support. We wish you luck and prosperity in your endeavors. If you need more help, please feel to message us anytime. Thank you for your time and consideration, and have a wonderful day!
All the best,
ParcelPanel
I was talking with Jane, she was very polite patient and helpful. Great app with lots of functionalities.
quick communication and really kind custumerservice
Super quick support!
