Pay What You Want

Good support. Good plugin

I ran across a few tasks I could not quite get to work the way I wanted. I contacted support and they had it all fixed and working from end of day business when I send in my request to mid day the next day. They worked "live" with me until all my concerns were met and my Pay What You Want Donation page is working GREAT.

Thank you to the team.

Within minutes, they had our site live and running, giving us the ability to honor our brother, bring our community together, and start collecting donations during one of the most difficult times in our lives. Their speed, care, and professionalism made all the difference when we needed it most.

Honestly, one of the best support experiences I’ve had. They replied fast, understood the issue right away, and actually tried to help instead of sending copy-paste answers. I was stressed because my customers couldn’t complete their purchases, but the support team stayed patient and kept working on it. Really appreciate the time and effort they put into fixing everything. Thank you again for the help!

Some of the most responsive customer service I've ever experienced. They solved the issue that was solvable immediately and provided an explanation for the issue we had that was a Shopify limitation (not an app limitation). I highly recommend. NOTE: If you use an app for event booking such as CoAttend, you may run in to compatibility issues due to Shopify limitations. Use the free trial period to test it out. Their people were so responsive I had all the answers and help needed in 1 day.

The app does exactly what we need it to do. The support is also brilliant, prompt replies via WhatsApp to help with an issue that we ran in to, which was more to do with our theme rather than the app.

This app doesn't work with digital products and even the app the recommend after installation doesn't actually work. Useless if you want to send automatic digital files with the pay what you want idea.

Only half works. Customers can add their price on product page, but not during checkout, which makes the entire app pointless.

Very helpful in assisting us in making custom changes and updates to the app to suit our business needs.

Update Sept 2026: Tech support is still super helpful in making this tool easy to understand and use, which gives us a unique advantage to stay competitive

We have been using the PWYW app on our site since March 2023. We utilize it as a "pay invoice" tool for customers who order custom products or services not listed on our site. We bill them an amount, and they can manually enter and pay the invoice online. This provides a convenient way for customers to pay independently. The app handles this process perfectly. Occasionally, when we update our theme, we encounter compatibility issues with the app, but the support team resolves them quickly. We believe this is the only app on Shopify that can be used as a "pay invoice" tool.