Reviews (5)

Overall rating
4
Counts per rating level
  • 80% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 20% of ratings are 1 stars
September 6, 2023

I recently downloaded and tried out this app with high hopes, but unfortunately, my experience has been less than satisfactory. I've encountered a significant issue with image loading, and despite following all the provided steps diligently, I'm still unable to get any images to load within the app.

The most frustrating part of this experience has been the lack of response from customer support. I reached out for assistance, hoping they could help me resolve this issue, but it's been crickets on their end. I understand that app glitches can happen, but the absence of any support or communication leaves much to be desired.

While I appreciate the concept of the app and its potential, the lack of effective customer support and unresolved issues have left me feeling quite disappointed. I hope the developers take notice of these concerns and work to improve both their app's functionality and customer service in the future.

www.Don'tAsK.com
Canada
7 days using the app
Finish Labs replied September 20, 2023

I'm truly so sorry for your experience. We don't have record of any of your support requests, and have tried reaching out numerous times to assist with any issues you've been having. We pride ourselves on our support, so we are of course more than happy to help! Please contact us through our support portal or email hello@photofinish.io and Mark and I will help you ASAP.

Edited September 21, 2020

Awesome way to get a lot of images loaded at once! *key is to make sure all your images are initially named with a barcode or style number and then its easy breezy from there.

Petit Clair
United States
About 2 months using the app
February 28, 2022

Great app for uploading photos very quickly from dropbox! The customer service is amazing and go above and beyond to help you get set up too! The only drawback is you need to name the files by sku and if your vendor provides the file you will more than likely need to rename them all, which you cannot do in bulk in dropbox. If anyone knows a way to rename them in bulk please share! This app is a HUGE time saver if you can rename all your photos correctly.

A Cottage in the City
United States
17 days using the app
Finish Labs replied February 28, 2022

Thank you for the feedback and for your review we appreciate it! So glad you were able to import 15k photos into your store.

February 23, 2021

Saved us a ton of time and helped to automatically have all of our alt tags on our images! Such a time saver.

Milk Street Baby
United States
6 months using the app
June 25, 2021

This app was so helpful! As efficiency is the key to productivity and this app saved tons of our precious time. It made the whole process so streamlined.

Hikerkind
United States
8 days using the app