PitchPrint

Hi Karma,

Thank you so much for this thoughtful review! We love hearing that the app is working well for stationery, since print-ready files and a smooth editor on both desktop and mobile are exactly what we built it for.

You’re right that there’s a learning curve with all the customization options, and we really appreciate you sticking with it. Thanks too for sharing the Shop Pay banner fix. That’s a helpful tip for other merchants!

Next time you get stuck, feel free to reach out to our support team directly. We’re always happy to walk you through anything so you don’t have to figure it out alone. Wishing you lots of success with your shop! 💌

Hi,

Thank you for taking the time to share your feedback. We’re very sorry to hear that you found the platform difficult to use and that you did not receive a response from our support team. That is certainly not the level of service we aim to provide.

We understand how frustrating it can be to invest time in watching tutorials and still feel unable to move forward. Your experience highlights areas where we can improve, both in making our platform more intuitive and in ensuring timely, reliable support responses.

We would truly appreciate the opportunity to assist you directly and make this right. Please reach out to us at support@pitchprint.com
, and kindly reference this review along with any previous communication you’ve sent.

This will allow us to locate your case quickly and follow up with the appropriate team. We’ll make it a priority to guide you step by step and ensure you have the support you need.

Thank you again for your honest feedback. It helps us continue to improve our product and service.

Hi Julia,

Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you’re enjoying the results with PitchPrint for your Homeschool Teacher and Student ID cards. It’s fantastic to know that both the quality and ease of use of the design studio have made the process smooth for your members.

We’re especially delighted that your homeschool ID cards have become your #1 best-rated product—it's always a pleasure to hear about the positive impact our platform has had. We're also glad to hear that our customer service has met your expectations. We strive to provide exceptional support, and it’s great to know that it’s been appreciated.

Thank you again for your kind words and for recommending PitchPrint as a web-to-print solution. We’re honored to be a part of your success and look forward to continuing to support you in the future!