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I highly recommend this app as it allows me to effectively track conversions from TikTok. In my country, the official TikTok app isn't available for installation, and this tool has been invaluable in helping me run ads without losing potential customers, even when a pixel isn't installed
Shame! Bad experience.
I never used the app because I couldn’t connect my TikTok account to Shopify, but I was forced to pay for quite a long time without even using the app. I do not recommend it!
We have been charged £190 a month for this app despite not using it. That's a shocking amount to charge
Hello, thank you for your review.
Our team offers refunds if you aren't satisfied with the service.
Please reach out to us at support@adtrace.ai
We're available 24/7 to help you with your request!
An essential tool for every e-commerce business and marketer! By far, it is way better than other similar apps because it offers a more in-depth analysis and the interface is easier to navigate. Our team definitely recommend it!
good
Bad experience with several expenses that I was not aware of, unfortunately
Thanks for your feedback. Please note that pricing was clearly discussed and agreed upon from the beginning, prior to installation. You’ve been using the app since March 2025, during which time it has been a paid app.
For reference, your store generated 32,026 total events and 165 purchase events, confirming active usage and resource consumption. We appreciate you reaching out and are happy to assist within our policy.
Great support! All issues are solved—10/10!
Hello there!
Our app provides rich analytics on your events, which is why we track as soon as you install the app. Once you connect your TikTok Pixel, we add the pixel to your store and also start sending the tracked events over to the pixel via the Events API.
We urge store owners to set up the pixel right after installation to ensure maximum value from our app. We also urge stores to take advantage of the analytics features we offer.
We do also offer a generous refund policy. Whenever you're not satisfied with our service, you can reach out to us and we're more than happy to offer refunds in most cases. I completely understand your frustrations and would love to resolve this for you! You can send an email to support@adtrace.ai for further help :)
- Support Team, AdTrace
good app
This app helped us install our TikTok pixel. Since installing, our pixel has been working well
We're glad that we were able to help you implement your TikTok pixel tracking!
Very bad experience. After installing the FREE app they start charging you for EVERY order that comes into your e-shop but not from TIKTOK!! Watch out for this! This is not mentioned in the plan and is very confusing and misleading. I have read their plan, understood but not correctly! I paid approximately $160 USD completely unnecessarily. They just talk to support and don't want to help. I definitely do not recommend this as an award winning Shopify seller!
Since a public review has already been posted, we can proceed with the review and refund investigation only if the case remains open in good faith. Please note that Shopify policy prohibits using reviews to influence financial outcomes or refunds, as it may be considered misleading or coercive.
