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Until this app has a way of showing customers (on a dedicated page and on widgets) what we are doing, this isn't super helpful. We can make carbon offsets ourselves with our profits. What we'd like is a way to show the customer: Here is the difference you've all made ordering from us. Here is what our business has contributed from your orders. Here are the places we are helping. A dedicated page for this info is a must. Customers don't trust us just saying "carbon neutral" and we are tired of fielding constant emails asking where it goes, how much, etc. I will update this review to 5 stars once this functionality is added, otherwise, keep up the great work!
Thanks for installing Planet and for your review. We've heard this feedback from other merchants as well and are exploring solutions. Thanks for sharing this! - Brady, Sustainability at Shopify
I actually really love the idea of this, and we have offset over 8000 shipments so far. I definitely thing there should be more customisation of the page for the widget. as well as the ability to show how much has been offsetted in the storefront. (ie: X shipments offset this year/month/all time). Love it.
Hey hey! Thanks so much for the feedback. We really appreciate it.
You're right -- there should be more customization, including giving merchants the chance to show off their own contributions.
We're going to hit the ground running in 2023 and ship updates to enable this sort of customization. We'll definitely be reaching out to all Planet users as we ship these updates. In the meantime, thanks again!
It's the least we can do.
I started using it as soon as I discovered it and the Real impact it has, sponsoring projects that mitigate the impact we have on Earth.
Thanks so much for the feedback. You're 100% right -- the companies funded through Planet are going to have a massive impact, and we're pumped that you and your buyers are part of that. Thanks again!
The badge isn't customizable, and don't tell client how it works.. it really need some improvments.
Thanks so much for the feedback. You're right: Transparency and details around exactly how stores like yours remove carbon is vital. We haven't delivered enough of that yet and are working on it. Same goes for the customizability. There will be more flexibility around that soon -- we'll let you know as soon as it's live.
Thanks again.
The banner needs to be linked to a page that explains it to our customers. Right now it is not clear.
We've heard similar suggestions from other merchants who are using Planet, and are exploring options. Thanks for your feedback! - Brady, Sustainability at Shopify
This is a great concept and we're on board. However, I would like to see more resources (videos, websites, reports, etc.) we can easily share with customers to show our commitment is more than just an icon in the shopping cart.
Thanks for your comments! We have heard similar feedback from others and are aware that we can do some work to make it easier for you to share the impact of your commitments with your buyers. Stay tuned for updates on this. - Brady, Sustainability @ Shopify
It's ok but it isn't communicated anywhere except the cart. There should be snippets for homepage and product page as well as a landingpage to visually demonstrate the total impact.
Thanks for installing Planet! You can add the icon to any page on your online store and can find some details on how to do that in the Planet Help docs (https://help.shopify.com/en/manual/shipping/carbon-neutral-shipping/planet-app#adding-the-planet-badge-to-your-online-store).
If that link is unclear or you need additional assistance, please reach out to Shopify Support! Thanks for your feedback! - Brady, Sustainability @ Shopify
The button looks good, it would be better if is has a link which can be used to explain the initiative better. It doesn't make a lot of sense now to a customer.
Hi Tenue team - you are not the first merchant who has shared this feedback, so we are hearing you loud and clear. Thanks for installing Planet! - Brady, Sustainability at Shopify
Un peu tôt pour en parler
Merci pour votre commentaire ! N'hésitez pas à contacter notre équipe à planet [at] shopify [point] com si nous pouvons vous aider en quoi que ce soit.
Always room for improvement.
We agree! Thanks so much for the review. We genuinely appreciate the feedback. When it comes to specific things to improve, feel free to reach out to planet at shopify dot com. We love hearing from users and take suggestions seriously. Thanks again!
