Planet – CO2‑neutral levering

Super easy to install and use and great real time updates

While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart.

Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks...

We love the idea and opportunity to contribute to a better environment, but the execution and customizations on this app are lacking. We have no option to easily change the size of the badge, and the font size are way too big to fit our product page, cart drawer and so forth. It's sticks out in a weird way - as something that doesn't fit / belong on the page. And we are selling luxury items, so the look and feeling of our pages are of big importance.

So please make it possible to change the size and padding on the badge, since the logo is located far into the "container". And change the font size.

Furthermore, it isn't possible to get it showcaed in our cart drawer. So seemless integration is a bit of a stretch.

With more customization possibilities it will be easier to fit and integrate onto our pages. We are paying for the co2 neutral delivery, but we would like to showcase it to potentiel customers, so they know that they can support this by shopping at us.

Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.

Very disappointing and confusing experience.
Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded.

Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too.

This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses.

We also love this app! Super easy way for us to offset our carbon impact through shipping and to provide customers with peace of mind when ordering from all over the country. We've used Planet to send packages over 1,732,585 km, since installation. Very affordable, with a simple setup and flexibility in terms of design and communication. Highly recommend Luke & The Roadies

I don't get all the hate this app gets in the comments... It's a great and easy way to support the causes we care about and we're thrilled to be part of this program. The app itself has great features and options for how to display our contributions on our site. My only request would be a more condensed view of the impact data as it takes up too much vertical space, which is the only reason we're not making this visible right now.

DO NOT INSTALL THIS APP!!!
I use many apps on my shopify store and this one was hands down the WORST! It charged my customers .50 cents over and over again without their consent. One customer said 8 times! Now I have to refund hundreds of these charges, which of course looks suspect making my business appear unreliable.
So if you want to lose customer faith and give yourself a massive headache then by all means...

UPDATE: I haven’t received any help on this matter, yet my customers are still being charged without their consent. This app being uninstalled for days and it’s still happening. They just told me to refund everyone and they’ll let the developers know the issue. Horrible and stressful experience with no accountability or resolutions.

There is no support or a way to download results. Just a dash board with an image. Even when contacting shopify support they had no idea how to get the data to me. I will be moving to a better hosted site like green spark.