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Super easy to install and use and great real time updates
While the concept of this app is noble, lately my shop has been receiving an influx of fraudulent 50 cent transactions using the Planet app item as the sole item purchased. Luckily we delay capture on the charges and are able to cancel these orders using a Flow automation. But it creates a lot of clutter in the order list. I would love to see the developer team restrict this item from being purchased as the sole item in the shopping cart. Ideally it should only be available with other shippable physical items in the cart.
I'm really sorry to hear about the fraudulent transactions. Unfortunately, your suggestion to restrict this item from being purchased isn't something we can do. I'm glad to hear that at least your Flow automation is helping. I'd also recommend reviewing Shopify's built-in fraud filters and bot protection settings, which could help here.
— Planet App Team
Echt waardeloos de badge die ik op mijn product page plaats verdwijnt constant na een dag. Heb het nu al een paar dagen handmatig hersteld maar als ik dan dag later weer kijk is het weg. Geen support niks...
Thank you for your feedback! We reached out to you directly after seeing your review and identified a bug in our app that was causing the badge to disappear. This has been fixed and we've improved our monitoring to prevent it from happening again. Please don't hesitate to contact us if you need anything.
— Planet App Team
Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.
Thanks for the feedback. We're sorry that the app isn't working right for you. We're always working on bug fixes and will catch what is causing your problems asap. We apologize for the inconvenience.
Implementation of the Badget is complicated and not well explained. Showing it on the product page is as I know hardly possible. The Shopify support just answered that I have to hire an Expert just to show the badget on the relevant parts of my Shop. I am disappointed...
Thanks for your feedback, and sorry this was more challenging than expected. Based on your feedback, and similar feedback we've heard from others, we're looking at how to improve this process for merchants like yourself. Thanks for sharing your experience. - Brady, Sustainability @ Shopify
Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.
Thanks for sharing your feedback. We’re sorry to hear about the trouble with bot orders and understand your decision. We appreciate you giving Planet a try.
Very disappointing and confusing experience.
Lack of transparency in pricing – The app charges based on estimated emissions, but the logic is completely unclear. When tracking information is not available (which is always the case at checkout), they multiply the emissions estimate by 3. Whether it's the merchant or the customer paying, almost every order gets overcharged. On top of that, I have no idea where the money is actually going – there’s no clear breakdown or follow-up to show how carbon removal is being funded.
Unfair in both billing modes – In “Community” mode, customers are charged right when they place the order — but there's never a tracking number at that point, so they are always paying 3x the estimated emissions. In the “Merchant” mode, it’s the same problem: as a seller, we can't generate a tracking number at the moment of purchase, yet we get billed for the 3x inflated estimate too.
This app needs to be far more transparent and fair in how it calculates and communicates charges. Until then, I can't recommend it to other businesses.
We're sorry you found the experience confusing—transparency in pricing and impact is important to us. A few clarifications:
- When tracking info isn’t available, we estimate emissions using a ~2.5x multiplier on the straight-line (“as the crow flies”) distance. This helps account for real-world shipping routes, and we set this number after consulting a reputable third party.
- In Community mode, the fee is a flat amount you set, so there’s no multiplier or uncertainty.
- 100% of funds go directly to carbon removal projects—Shopify doesn’t take a cut.
- You can see all the companies that have received funding on the Planet About page in your Shopify admin. Watch your inbox soon for updates on new projects getting support!
- We’re working on new features and clearer documentation to improve transparency.
Thanks again for your honest feedback—it helps us improve.
— Planet Team
We also love this app! Super easy way for us to offset our carbon impact through shipping and to provide customers with peace of mind when ordering from all over the country. We've used Planet to send packages over 1,732,585 km, since installation. Very affordable, with a simple setup and flexibility in terms of design and communication. Highly recommend Luke & The Roadies
1.7 million km?! That's absolutely incredible. Thanks so much for the review and for making commerce more sustainable 💚
I don't get all the hate this app gets in the comments... It's a great and easy way to support the causes we care about and we're thrilled to be part of this program. The app itself has great features and options for how to display our contributions on our site. My only request would be a more condensed view of the impact data as it takes up too much vertical space, which is the only reason we're not making this visible right now.
Thanks so much for feedback! We really appreciate it 💚 Fair call on the impact data taking up too much space. It's a balancing act between making sure meaningful data is displayed and ensuring that it doesn't dominate the page. We're forever tweaking these things and will take your suggestions into account. Thanks again!
DO NOT INSTALL THIS APP!!!
I use many apps on my shopify store and this one was hands down the WORST! It charged my customers .50 cents over and over again without their consent. One customer said 8 times! Now I have to refund hundreds of these charges, which of course looks suspect making my business appear unreliable.
So if you want to lose customer faith and give yourself a massive headache then by all means...
UPDATE: I haven’t received any help on this matter, yet my customers are still being charged without their consent. This app being uninstalled for days and it’s still happening. They just told me to refund everyone and they’ll let the developers know the issue. Horrible and stressful experience with no accountability or resolutions.
We investigated this and discovered that the charges were not generated by Planet, but instead by attempted fraud: Someone was using your carbon-neutral shipping "product" to try and generate chargebacks. All charges were using the same name but different credit card numbers. (We assume they just picked a cheap item that didn’t need shipping, and then chose the "Support Carbon Removal" item, which is $0.50.) These charges triggered our fraud detection and were flagged in your admin. We would be happy to send you a screenshot of the transactions – please reach out to planet at shopify dot com if that would be helpful.
