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Awesome app, no no-brainer to use it. Two issues though are the inability to add metric measures on the website (all imperial) vs. the metric on the backend. Yes, the rest of the world minus 3 countries use metric. The other issue is the explainer page is so generic it is useless. Why not incorporate the site stats in it? See how much CO2 we saved type thing.
Thanks so much for the review and feedback. We really appreciate it. Point taken on the metric v imperial limitation -- having that be customizable is the end state we're going for and haven't reached yet. We also appreciate the feedback about the Impact Page, particularly with regard to your site-level stats. There are a few different ways to incorporate your site's stats -- you can add them to your badge so they're displayed and updated automatically, or manually add it to the explainer page (sourcing the data from your Planet dashboard). Manual isn't great, we know, and getting your dashboard or something like it on the explainer page would cut out this manual step. Getting your feedback on these things is super valuable for helping us prioritze what should come next. Thanks again!
Update: Bumping to 5 stars because of all the improvements they have made over the last 2 years. The badge is now highly customizable to closely match your branding and theme, with more placement options.
I also love the transparency they've introduced. You can see the exact projects being funded, the credits delivered, and the timeline for each. You can read about each company and they provide you with assets to use when you share the news with customers. Our customers are scientists so the transparency is important.
They recently introduced an option to allow customers to cover it if they so choose - that can reduce your costs as well.
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Love the concept but poor implementation into the storefront. The banner is locked to a specific size and style, sits weirdly close to the above section, and you're unable to add small badges in other places on your store. If you want more than just the store owner to feel good about enrolling, make better display/badge options available.
Hey Genius Lab Gear team, this is great feedback that is consistent with what some other merchants are saying. We're exploring solutions for future iterations, so your input here is very much welcomed. Thanks for installing Planet! - Brady, Sustainability at Shopify
It's a smart app designed to do something meaningful and useful for the environment we live in. Each of us can do our part with our way of life and daily habits.
Thanks so much for the feedback!
Video only suitable for US users. Shows $ as currency and would be better for us in £ with British speaker and phrases.
Thanks for the rating and review. You're right that localized versions of the video assets would be awesome. That's something we hope to pursue in the future. In the meantime, thanks again for the feedback and for using Shopify Planet!
There was no charge with your permission and the charge was not authorized by you.
Thanks for the note. Planet users are never charged without permission. Planet users can also customize their "billing cap," which guarantees there will be no Planet charges above that customized threshold. Finally, Planet users can choose to enable customers to pay (instead of paying themselves). We'd be happy to unpack these options – reach out to planet at shopify dot com if you'd like to learn more.
我安装之后已经销售很多订单了，为什么数据面板还是空的
我们对造成的混乱深表歉意。这是由错误引起的，现已修复。感谢您的联系，如果您遇到任何其他问题，请告知我们。
We love this approach to reducing our carbon footprint. Thank you Shopify for sharing our values and making it easy to implement with this app.
We really appreciate the feedback! Thanks so much for making commerce more sustainable 💚
I love the concept of this app and am so pleased to be able to offer this product for my business. I found this app was pretty simple to install, however, I am wondering if there is an engaging, detailed write-up along with visuals that I could add to my Shipping section and my Sustainability section. is this something that has been developed and I just don't see it? If it is developed please let me know. I have a question, I recently downloaded the Shopify POS and will be using it at a craft show quite a distance from where I have my business, is there any chance I will be charged fees as mentioned by another reviewer? Could you check into this and let me know? I can remove this from my review after I get the answer, I just don't know how else to find out. Thanks again!
Hi there! Thanks so much for using Planet and for offering your feedback.
We are in the process of cooking up exactly what you're describing -- an explanation of how this carbon removal works, along with visuals and engaging videos that you can show to your shoppers.
You definitely deserve the opportunity to communicate the incredible impact you're having, and as soon as we get that rolled out we will let you know. Thanks again for being a part of this.
UPDATE: Regarding your Point of Sale question...
Planet only calculates orders that are marked as requiring shipping. For in-store pickup, if the pickup location is different from the warehouse storage location, then Planet will read that as shipping and calculate corresponding emissions. However, if the pickup location and warehouse location are the same, then distance is 0 so the emissions is 0.
In short, it'll be important that the location data you use is accurate and up to date so that Planet doesn't mistake your in-store purchases as online. Please reach out to Support if you have any questions around that.
Thanks again for using Planet and moving commerce forward!
Im really glad that you have introduced this option, I find it wonderful, all Shopify stores can do a lot together! I leave 4 stars as "Powered by Shopify Planet" should be smaller or maybe phrased differently like "Get to know more about the initiative" >>> Popup and then you can write everything, let people know what it is about, who does it etc. Please let us choose the design and I would really grateful if you take my option into consideration.
Hello Art on Words team - This is wonderful, specific feedback for us. We've heard similar sentiments from other Planet users, so we are exploring options for improving these features. Thanks for installing Planet and for sharing your experience - we appreciate it! - Brady, Sustainability at Shopify
Simple and easy way to make our shipping carbon neutral. We are committed to the Millennium plan to have the greatest impact, which costs more than the other plans but is 100% worth it to our small business. It would be helpful to have more options for how the badge displays on our shop (for example, customising colours and appearance). Overall happy! :)
Hey Bright Candle Co. team, thanks for sharing your feedback - very helpful for us. Thanks for installing Planet! - Brady, Sustainability @ Shopify
