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ui/ux you have recording of screens but you can't see it it doesn't record the screens.
very slow support.
unfortunately I bought it on a lifetime deal my mistake don't do it yourself.
Hello,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the difficulties you've experienced with our app.
Our support team is dedicated to responding within 24 hours, and often within 12 hours, depending on the current volume of requests. We are always eager to help resolve any issues you might be facing. Many times, problems can be resolved by ensuring the correct date is selected or by adjusting the video session settings.
We regret that your experience did not meet your expectations and are saddened to see such a review. Please reach out to our support team so we can assist you directly and ensure that your concerns are addressed promptly.
Thank you for your understanding and patience.
Support is fast and kind. App works as described. Very insightful results. Thank you!
I'm very glad it helps you. Thanks!
Literally No support. Not able to open the App.Contacted the support.No reply yet.
Hi there,
I was sorry to see a one-star review. I checked your support requests — the first one was on August 3, 2024, and we replied the same day at 22:30:56. The second request was on November 13, 2025, at 9:51 AM, and we responded to that one as well.
I understand that it’s easy to feel frustrated, and receiving such feedback is never pleasant. We always do our best to help our customers and are happy to support you anytime.
I hope you’ll feel comfortable reaching out to our support team again whenever you need assistance.
Thank you!
I use Plerdy for multiple sites, and honestly, I’m really happy with it. The support team helped me fix a few issues, which is a big plus. It’s easy to use, and apps like Plerdy are pretty rare!
Thank you very much! I am glad that Plerdy is helping businesses.
When I open it, it's a blank page, and server error often occurs.
Hello,
Thank you for your feedback, and I’m truly sorry to hear about your experience. We would love to help resolve this issue for you. Please reach out to our support team so we can investigate further.
In many cases, a blank page or errors may be caused by browser plugins such as a VPN or specific Chrome extensions interfering with the app’s functionality. Currently, our servers are operating normally, and no server-side errors have been detected. While rare, database migrations may briefly impact the app’s performance, but these are typically seamless and do not affect users.
We truly value your input, and it’s disheartening to see this feedback. Please allow us the chance to assist you and make things right.
Thanks!
First and foremost the support is awesome! Second Plerdy replaces 3-4 different tools for us and the roadmap sounds awesome
Thank you very much. We are always happy to help. Wish you a great conversion rate :)
This is a very helpful tool. Had a little trouble setting it up, but support helped right away and got things straightened out.
I appreciate your inquiries. As always, we're here to lend a hand :)
I've been using Plerdy for years outside of Shopify, so excited to see it here! Installed quickly and the support team was super helpful. I'm already seeing useful data. Great job guys, as always!
Many thanks! I am very glad that Plerdy is useful. There will be more features :)
Great app for tracking conversion and heat-maps. We have used it for more than a year, and we are supper excited with the new native integration. The team is also very responsive and helpful. Very pleased!
Thank you very much for your choice! I'm glad you like Plerdy :)
Plerdy support is very fast to respond to our question, including activating the code for our shopify store. We will continue to set up all the feature and seek the help from Plerdy if we have any questions. Thank you very much.
Thank you very much for the wonderful review.
You will be helped in setting up heat maps, video sessions and popup forms by training videos https://www.plerdy.com/use-cases/
Or let us know in support.
