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PODpartner is nice with many products and good price
The bad part is the shipping fees as it is based in china and the wallet payonee. I NEVER managed to make the ID check works.
In love with the quality and the print and they have the best client attention in all the market
I have been using them for a little over 2 years. I launched my brand with them. Here are the key takeaways:
- Quality: unparalleled. You won't find any better anywhere else.
- Shipping: Takes very long, that is the downfall of POD from China though. You can opt for faster shipping but it is very expensive.
- Customer service: Depends on your issue. For lost/returned packages they can be helpful (they won't respond after hours/weekends and holidays). for quality issues I've had some problems. There were shorts with a hole in them and they didn't issue a refund and told me to ask the customer to sew them.
Customer service has been getting better through the years but compared to other POD providers they have long ways to go.
- Integration: No issues.
- Product lineup: Most items are oversized. Regular fit items are very few and lower quality but the oversized items have outstanding quality.
Would love to see more diversity like jackets, hats, beanies, regular fit sweatshirt etc..
Overall, I gave them 4 stars and not 5 because of the customer service issues (slow to respond, not always available, rarely fix quality issues with a refund) but if you are starting your brand and want great quality, this is for you.
Thank you for being with us for over two years and for the candid, structured feedback. We will continue to improve our logistics and customer service.
We appreciate your continued partnership and want to make the next year meaningfully better for your brand.
Très sérieux et réactifs ! Avec le temps votre plateforme sera parfaite, j'en suis sûr.
I love it!
