Reviews (26)
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I have had a great initial experience with Popcustoms when I ordered samples of a couple of sneakers I designed! The sneakers arrived on time and the quality of the products were terrific! Couldn't be happier so I will be doing more design work and ordering more from Popcustoms!
I am very please with how the leather handbag turned out. The print quality is great, the handbag was well made and I feel confident in adding this product to my store. In addition, customer service is very responsive. I will continue to use their service.
Dear,
Thank you so much for the lovely review.
It’s great to see that you’re already seeing positive results and that you’re enjoying our other features! Please don’t hesitate to reach out if we can help with anything else 😇 .
Thanks again from the Popcustoms team.
Business@popcustoms.com
We ordered a sample to test their quality and because they also offer branding services and although we didnt receive the thank you cards and hang tags (which by they way they were quick to reply and fix the issue) we are amazed at their quality of products! Highly recommend POPCUSTOMS for any POD Business. We are staying in business with these guys! Their support help is also amazing!
Worst customer service I've ever had from a POD company. I've had to stop using them for most products because they do not backup their products. My customer received one of their products with a massive cut in it and they want me to have them take all these new photos. No. Literally every single other POD company I use would accept the customer email and photo of the product defective. Not POPCUSTOMS. They want you to jump through crazy hoops just so they can save $20. Not the first time something like this has happened. I'm over it.
Hi there,
Thank you for your review and sorry to hear you are not happy with our customer service. I hope I can clarify with you, ragarding the issue of cuts on the product, we typically require customers to provide photos of the external packaging to confirm whether the damage occurred during transit.
This is our standard procedure for handling such cases and is not intended to avoid taking responsibility.
POPCUSTOMS
business@popcustoms.com
I have worked with them for almost a year and a half and I’m delighted to see how good they are, I will continue to work with them in my pod business.
Definitely pleased with the print quality and product range. The support staff is also proactive.
The quality and material of the beanie and sweatshirt I order are far better than I thought they were going to be. I am very satisfied with the order I made and will continue to use them.
Wow i've read the other reviews complaining about poor customer service and it couldn't be further from the truth, May and Belan are always so professional while dealing with any of my enquiry, and always reply in a matter of hours at worst.
The products are amazing and great quality, top-notch customer service, the branding options are the best on the market so far, I use Popcustoms with confidence!
Absolutely 5 Stars!
couldn't rate POPCUSTOMS higher. very simple website to navigate and amazing customer service. such fast reply's and very helpful
Just got my first couple of items ordered and i must say i am impressed with the quality. I love that they have a timer for production, so i know how long before my order is shipped.. The delivery time and tracking information was great. Still have some concerns with the shipping cost but i guess it will get better as we go along. Strongly recommend.!
It's an honor to get your like and support, we will try to do better! :)
