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I have had a great initial experience with Popcustoms when I ordered samples of a couple of sneakers I designed! The sneakers arrived on time and the quality of the products were terrific! Couldn't be happier so I will be doing more design work and ordering more from Popcustoms!
I've been working with them for a while. Some products are of decent quality, but others are just terrible. White colors suit their clothes well because they use white-based textiles. However, they don't dye the entire fabric, so if you stretch the garment even slightly, you can see the white underneath. The towel they offer is more like a dust cloth, not a real towel. They only dye the outer layer, leaving the inside completely white. Selling clothes like this is unacceptable—if you use a dark palette, it will look awful. Horrible.
Hi there,
Thank you for your review and sorry to hear you are not happy with our product. I hope I can clarify with you that we manufacture POD products, using a heat transfer printing process, and are not batch production, which can be produced after dyeing.
-----POPCUSTOMSteam
help@popcustoms.com
I am very please with how the leather handbag turned out. The print quality is great, the handbag was well made and I feel confident in adding this product to my store. In addition, customer service is very responsive. I will continue to use their service.
Dear,
Thank you so much for the lovely review.
It’s great to see that you’re already seeing positive results and that you’re enjoying our other features! Please don’t hesitate to reach out if we can help with anything else 😇 .
Thanks again from the Popcustoms team.
Business@popcustoms.com
We ordered a sample to test their quality and because they also offer branding services and although we didnt receive the thank you cards and hang tags (which by they way they were quick to reply and fix the issue) we are amazed at their quality of products! Highly recommend POPCUSTOMS for any POD Business. We are staying in business with these guys! Their support help is also amazing!
Worst customer service I've ever had from a POD company. I've had to stop using them for most products because they do not backup their products. My customer received one of their products with a massive cut in it and they want me to have them take all these new photos. No. Literally every single other POD company I use would accept the customer email and photo of the product defective. Not POPCUSTOMS. They want you to jump through crazy hoops just so they can save $20. Not the first time something like this has happened. I'm over it.
Hi there,
Thank you for your review and sorry to hear you are not happy with our customer service. I hope I can clarify with you, ragarding the issue of cuts on the product, we typically require customers to provide photos of the external packaging to confirm whether the damage occurred during transit.
This is our standard procedure for handling such cases and is not intended to avoid taking responsibility.
POPCUSTOMS
business@popcustoms.com
I have worked with them for almost a year and a half and I’m delighted to see how good they are, I will continue to work with them in my pod business.
Definitely pleased with the print quality and product range. The support staff is also proactive.
Great Service. Good product. Great print. customer service is very present and fast. Will continue to use their services!
Dear,
I am pleased to say the team for your lovely review !If you ever need any assistance please don't hesitate to reach out! All the best, PopCustoms
POPCustoms Team
Business@popcustoms.com
The quality and material of the beanie and sweatshirt I order are far better than I thought they were going to be. I am very satisfied with the order I made and will continue to use them.
サンプルの依頼をしましたところ迅速に対応していただきステキな商品が届きました。大変満足しています。
また、サポートもとても丁寧な対応で気持ちよくお取引ができました。
