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Overall the app is pretty good and does what you need it to. The biggest issue is that it won't work unless you've updated Shopify POS. Shopify POS seems to have updates once a week or so, so you might find yourself in the middle of trying to change the price of a sale and the app won't work. You'll then have to close the app, go to the app store, update the app and then start all the way over before you can use it again. Not the end of the world, but definitely inconvenient.
Hi Stumptown Mattress, we're sorry to hear you had issues with our app - what you experienced certainly doesn't sound like expected behavior, our app should not ever stop working in the middle of a transaction due to requiring a Shopify POS update. We checked and have not received any support tickets from you, if you reach out to us at support@filljoy.co we'd be happy to investigate further to see what might be going on.
This is the only app that is able to change the price at POS. Had some issues regarding product type reports, it took a while but it was solved eventually.
We are a sports trading card & memorabilia shop so having this app has relieved some of our struggles with products that constantly change price based on market value. We have millions and millions of cards so we needed a simple way to manage price changes on single cards and this app has solved that problem for us. Also, customer service is phenomenal - I could not be more pleased with that!
Thank you Jericho for the kind review!
It's an APP that actually does as advertised. A recent UI update caused us some issues. I submitted a support ticket and they were right on it! they worked very closely and quickly to understand the issue and issued the fixes right away. I would recommend this APP and the support team it has to anyone.
Doesn't work with new shopify POS go.
Kind of a disappointment for us personally; app doesn't finish loading when attempting to set it up.
In addition, it seems to be in beta for the pos go.
Edit: After the developer personally reached out to have it fixed for us, we still ultimately decided it was a poor solution, as it duplicates your products in order to handle them through another sales channel. This is ultimately a duct-tape solution you want to avoid in the first place, as it fragments sales history and gathers more back-end work.
Solution I proceeded with: Creating a new store that will ONLY host POS device products and use the inventory transfer between stores to handle the new pricing rules for a different channel.
The application has a lot of promise if it can deliver on being a truly variable-priced solution.
I will wait to revise my review upon a revised functionality that avoids duplicating my skus, which was a process I could already do with exporting .csv files and re-importing them as new products.
Hi Eric, I'm sorry you experienced this issue with our app. This issue was on Shopify's end, and their engineers have to date been unable to figure out what was causing it. We emailed with you and worked to release a working tile for Shopify POS GO a few days after you wrote this review.
I checked your shop's billing history with our app and you were never billed for our app. We invite you to reinstall our app and give us another try.
Best,
Derrick
Founder
Made a personal phone call worked out the issue. Very prompt response.
Hi Juliana, we spoke on the phone yesterday. We're sorry you ran into issues with our app, in early March Shopify removed the legacy POS Link tile you had been using and then simultaneously released a bug in Shopify POS 9.29.1 that prevented merchants from adding our new POS UI Extension tile within Shopify POS. As requested, we've refunded your most recent month.
Great customer service and very responsive and helpful. I pleasure to work with!
Our non-profit loves this app! It is the perfect answer to a gap in Shopify POS non-functionality for dynamic pricing. Also, the customer service is excellent and so helpful.
Very responsive and helpful support team!
Thank you Jonathan and team, it's been a pleasure working with your stores!
Hi,
I originally requested the ability to restock item when returns occur and they did update the app quite fast to fullfill that need.
Hi Jonni,
We are currently working to add functionality to support restocking with our app after customer returns occur. Thanks for your feedback, we will be in touch when this is ready in the coming weeks.
Derrick