POS Cafe: Coffee Shops & QSR

This is the first review I have ever written in my life — despite having countless reasons and opportunities to do so before. I always thought it simply wasn't worth my time.

After a long search for an app to manage our café locations that would actually run well on Shopify POS, I came across the founders of POS Cafe. I have never encountered people as genuinely committed to their customers as Adam and Carmel.

Them in Australia, me in Chile — hunting for tiny overlapping windows in our time zones just to tweak a line of code and get a localization working. A while back I mentioned I needed a floor plan feature, and they told me it was in the pipeline. I'd heard that from plenty of vendors before and it never went anywhere. They actually delivered!

I've also never experienced anything quite like flagging an improvement to a developer and having them message me back days later to say they'd already figured out how to solve it.

The truth is, POS Cafe works — but what's truly the gem here are its founders.

We had some issues with our POS systems that spread to all our cafes in the middle of service. We reached out via the help option through POS Cafe and Adam and their team responded very promptly and didn't rest until the issue was solved. They jumped on a call with our team and walked through troubleshooting. We came to find out the issue was caused on the backend of Shopify from something that changed on our website, not POS Cafe, yet they still kindly and effectively walked us through everything to find the solution. Cannot recommend them and their customer service enough!

The POS Cafe app has integrated seamlessly into our coffee shop. In the background, the unlimited modifiers ensure that you can tailor the app to suit your needs whilst working well with Shopify. For FoH, the intuitiveness of the app meant that my staff got to grips with it in one shift, with customers none the wiser of any change to the till.

What makes this app so fantastic is the top-tier customer support. Carmen, Adam and the rest of the team are quick to reply and will support with any issue big or small. They are constantly looking for ways to improve the service, and any new fixes/additions comes with a clear guide or explanation.

Honestly couldn't recommend POS Cafe and the team more.

Hey,

The app is just what is needed when you want a POS cafe and it is well integrated into Shopify.
Everything is easy to understand and when you think you are blocked, you can reached out to their really good support team wich will find you a solution.

Very good team work, after sales support was great when I needed.
App works very well for me, I use Shopify POS integrated with POS Cafe, so I have better control on all variation itens I sell. Love it!

Great app! Whats even better is the customer support. I literally had a small issue with the app and reached out to them. In 2 days the owner released a new version with the improvement (it wasn't a bug, just a layout thing). Thank you so much for the great app and service. Will be using this app for my business

Excellent app and excellent support!

Absolutely amazing customer service and tech support! Cannot recommend enough!

Awesome product and awesome service

Hands down one of the most responsive developers on the App Store. We’ve had multiple requests/feature changes prioritized and added. Shopify alone makes it impossible for a coffee shop to run. This app solves where Shopify falls short and makes it a home run. I love Shopify but didn’t feel like it was possible to use for a coffee shop until I saw this app. We do decent traffic and need something that’s reliable.