Postscript SMS Marketing

Pros: the customer service team via support chat is great. Wait times are super fast and I have solved many problems with their help! I also love the product back in stock feature is one of the options rather than an entirely separate app. Also really like the updated automations that were written for us.

Cons: A few more touch points during onboarding would have been good, and there's a few key metrics I feel are missing from analytics

Taylor, Meg, Faith, Jenny - Amazing Postscript team that takes support to the next level - making Postscript more powerful for us. They always have ideas and insight on how to grow. Love that the pricing is straightforward and no surprises.

One thing I would like to see is more templates with proven flows and messages, and deeper segmentation options.

There are pros and cons to any platform, yet Postscript gives us continual results.

Postscript has been exciting for our customers and we look forward to using it more. Very easy interface and the help content is great. Cailee helped us implement Postscript into our stack even though we weren't initially a Shopify store, by using Zapier and a bare minimum Shopify plan. Now our Kajabi site works with SMS which wasn't possible before with any other platforms and we look forward to seeing what SMS does for Hidden Jiu-Jitsu.

Postscript has a fairly robust segmentation tool that allows you to use Shopify properties to create different target segments. I needed to exclude a subset of my segment and worked with a great Customer Experience Advocate to apply some manual workarounds and get things done (thank you Michael!). I can't speak highly enough of my customer service experience, which I consider equally important as Postscript's native features and functionality.

I use PostScript to entice my customers to sign up with their phone and email to get coupons and the latest news about my website. I love how easy it is to integrate and I've had a great experience with their customer support team, shout out to Sylvia Om for her amazing support today and helping walk me through exactly the steps I needed to make sure I was compliant with some new laws and help me optimize my sign-ups. A truly great app and team.

So far so good! I was looking for a full service SMS system and this is it! They have all of the SMS marketing tools already built in and the interface is clean and easy to use. The conversion rate for the various settings, like for when customers first subscribe has been pretty darn good so far too! Also, I used a different platform before and they did not have half these features and charged way more! I can't wait to start sending out campaigns!

We used this app to get a revenue boost for Black Friday, little did we know that 5 months down the road this would be our bigger money-making, and our biggest source of ROI!

Easy install, easy campaign planning, easy segment building, easy automation set up, easy everything!

SMS is the future, responses and click-through rates are through the roof, and the pricing plans are super affordable! We will never leave this company, they absolutey rock!

Just switched over from a previous app and was so nervous to do so because of the time it took me to set up the scripts and integrations with the previous app. But.... BEST DECISION and wish I would have switched sooner! Sylvia with customer service hopped in the chat and helped right away with getting set up - SUPPORT TEAM IS AH-MAZING! After just 15 min into it, I realized how SIMPLE this app is to use and cant wait to continue to grow my text list!

Postscript has been amazing for SMS campaigns. The prices are lower than my last SMS provider, it integrates very well with my email provider, and setting up campaigns is simple. Customer service has been amazing and they even email you a transcript of the chat to keep all of the tools/resources that they've provided! I worked directly with Cailee Rye today and Cailee deserves a raise for the outstanding customer service experience I was provided with.

SO much to love about Postscript. My top 3 would be:
1. The loving team that they have! They have a team that goes out of their way to ensure your growth.
2. How user-friendly their app is! It did not take me that long to learn the fundamentals.
3. It's a NEW fun way to grow your business. SMS is still fairly new! Postscript makes it easier to get the new channel up and running.
Would recommend it to anyone who wants to grow SMS for their business. 100%