Postscript SMS Marketing

Postscript has made our text marketing so easy. The app has nearly everything we need to run creative campaigns and automations – and when there is something we think it could do better, the team is receptive to our feedback and helps us figure out a way to get it done.

Even better than the app, the entire team is such a joy to work with. I've never worked with a SaSS provider that cares as much about our success as the Postscript crew does. They're quick to respond, thorough, and go above and beyond to make sure our experience is great.

If you're looking to venture into text messaging (or switching from a less nimble provider like we were) , Postscript is the only company you should consider.

I switched to this app from another text app and I am glad I did. I found it easy to use and is helping me grow my text list. I also liked the free 30 day trial which helped me get familiar with the app and made it easier when it was time to choose a plan that suited my needs. I had to take off a star because it's not that easy to insert gifs. The other app I switched from had a library of gifs to add to your messages but with postscript you have to go to another website to save the gif you want and then upload to postscript. I was having an issue uploading the gifs and reached out for help. Tyler helped me right away and stayed on the chat with me until we got it fixed. The customer service was great and he was very helpful! Thanks!

First let me say I never write app reviews. Second I didn't want to even try text-marketing (they cold called me). But it was a free trial and people opt-in so I was like, why not....? HOWEVER now I am a big Postscript fan! The service, professionalism, thoughtfulness and general fun of the on-boarding specialist (Paris) has made me excited about using the program. I recently had a bad on-boarding experience with another app, so it has highlighted to me how excellent the service provided here was. Paris was patient, very careful in making sure I understand how everything works. I wish I could work with her forever. And, they are diligent about compliance. I highly recommend giving Postscript a try if you are looking for text marketing!

I am going on 2 months with Postscript now, and I do not have one bad thing to say. It has totally changed the game for me as a small boutique. I just got my January email and I hit $4000 in sales generated JUST from my SMS! And I am still just starting to grow my text list! The numbers really speak for themselves and are enough to make me want to stay with Postscript... But the icing on the cake is definitely their customer service. They always respond super quickly, they are helpful, nice, and quite funny! I have not had a bad interaction with them and they are always willing to go above and beyond to help me execute all the crazy ideas I come up with for my customers! It's an 11/10 for me. I really wish I would have found them sooner!

Excellent app. Makes being compliant easy and the training/UX of the app drives you towards best SMS practices. Their base flows/campaigns are great starter templates and you will see value right out of the box.

One of the few SMS Marketing tools that does Shopify Checkout opt-in well, some don't do it at all which is a deal breaker in my mind. As well as some great integrations (we utilize Klaviyo and being able to combine our sign-up forms was a key requirement for us).

Lastly, their Live Chat support has been insanely good. I get responses almost instantly and their CS team is extremely helpful and has never failed me.

Look forward to building our SMS strategy out more with Postscript and seeing how they evolve to bring more value to our marketing.

I've been using Postscript for about 9 months now and it's the best solution for text message marketing. Onboarding is simple and straightforward, the UI is friendly and overall you'll see results pretty instantly. Make sure to set up an abandoned cart sequence and of course a welcome series (put your keyword on your social media for a big boost your bottom line). We recently needed to integrate our Klaviyo opt-in form to Postscript and had some technical issues making sure Klaviyo only handled emails and Postscript only handled texts. I hopped on the live support chat and got it figured out in no time. The Customer Success rep Bryan even tested the opt-in form on his end which was even better. Overall, Postscript is a great product, a great company, and has great people!

One of the great things about this app is the amount of segments and filtering they allow brands to do to contact the right group of customers. There are an endless amount of filters that you can then automate on top of, which makes the app very versatile in nature. If you learn enough of their platform, you can really customize it to the experience you want to build for consumers.

Also, not to mention, their live chat is fabulous! I have so many questions while learning the ins and outs of the system, and they make it super easy by connecting to a support agent in minutes to answer your question. Very prompt.

Everything I look for when choosing the right partner to work with on our store.

Thanks to the Postscript team and Adam for being so helpful in on-boarding me :)

First off, the pricing and more importantly, the customer service from Postscript is vastly superior to anything out there. Theyre always available to help with things when needed. For the most part, the user experience is pretty self explanatory and easy to build campaigns with. Most campaigns take like, 20 minutes or less to put together. It's not quite 5 stars for me simply because I've spent an hour designing 2 separate flows with responses to customers replies and both times the campaign never completed. The most recent of these went out to 6.8% of my list when it was supposed to go out to 100% of subscribers. It was a huge waste of my time and due to the time sensitivity of the message, couldnt be sent out later. Just be aware that the service isnt fully functional ALL the time.

very beautiful user interface. Before PostScript I tried three other services and they were all clunky - I also had to "rent" a phone number that's 10 digits long (not user friendly looking for my customers). Postscript allows me to send messages with a short code, I can create keyword triggers and a host of other automations that help my life a lot easier. The integration with shopify and klaviyo is a plus - it was very seamless, and a lot less connecting stuff together on my part (I had to use Zapier to connect the pieces together alot with other interfaces that does not integrate directly). Just very glad that this service integrates directly with two platforms I use most frequently - Shopify and Klaviyo. Customer service also awesome (even on a Sunday afternoon) so that was a nice surprise!!

Big fan of Postscript so far. The platform itself is great. There are a few small things that I wish I could do that are not currently possible (like dynamic product names in abandoned cart texts), but I am sure the team is rapidly improving the technology. Where Postscript really shines is the human element of running a shopify app (ok they would probably call it a marketing platform). The sales rep who I initially talked to went above and beyond to answer all of my questions. The implementation support was also very helpful. We had a big sale approaching and I wanted to make sure I fully understood how the platform worked in our specific situation. Rae helped me set everything up how I wanted it. And Sylvia the chat support rep was very helpful when I had a specific question about the platform!