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The customer support for this app is outstanding. The person I chatted with linked me to an updated article that had all the details I needed. I appreciated that the article was updated last week with current screen shots. Nothing worse than a help article that hasn't been refreshed in a coupel of years. Also, love the gif option in chat.
So far, the customer service has been amazing. Zev helped me with some questions I had, EVEN on a SUNDAY. He was able to answer all my questions and seemed genuinely happy to help me! He's quite funny as well. I look forward to seeing what else this app has to offer and will leave an updated review after I've used it for a month or two! :)
We love Postscript! The app is really easy to use to set up automations or to send campaigns. There are several great options for adding integrations to help build your SMS list. And Postscript's support is also super quick and helpful – which we have not found to be the case with other SMS providers! Would definitely recommend Postscript!
This app is soooo impressive. The setup and help is amazing. My onboard team of Simon and Meagan were amazing. Always there to answer questions and kept me movin' forward on set up. I had a few technical questions and D and Faith answered me immediately through chat with perfect info. So friendly and helpful! I highly recommend Postscript!
Implementing SMS has been a GAME CHANGER! We average 10-15k a month in abandoned cart SMS messages and monthly sale broadcasts bringing in 10-20k PER TEXT!! If you run a store with a younger demo, you NEED Postscript or you are leaving thousands on the table. The guys at Postscript are fantastic and we couldn't be happier to be using them!
This is our 3rd SMS app and it's by far the best. The support team is responsive and really cares about helping us thrive - we've gotten some great advice from them to optimize and improve our SMS campaigns month over month. The segmentation is fully featured and the integrations work well. Excited to keep growing our revenue with Postscript!
Shannon and the Postscript team have been wonderful to work with! They were helpful and attentive in getting our account set up and answered all our questions in minutes. It is so nice that Postscript easily integrates with Shopify, so most of the work for the automated campaigns was already done for us. Glad we made the switch to Postscript.
We were hesitant about choosing text subscribers over email subscribers in the beginning but the results from texts are WAY better than email! After about 2 weeks, we took off our email subscribe pop up and only have our Postscript pop up now, been like that for over a month and we're never going back!! Plus, the team and Postscript is amazing!
I am a HUGE fan of Postscript. I've used Klaviyo SMS in the past and it was a complete nightmare.Postscript makes everything simple and they're so responsive whenever I have an issue. Which is probably the best value I have found.
SMS has become a massive channel for all of my clients so far using postscript. Thank you to their amazing team!!
Porshai from the postscripts team was so helpful. We where not able to log into our app and connect with customers. She found the issue and make another long in for both of our stores while we reach out to shopify to get the issue fixed so we are still able to log in and connect with client. Thank you so much for the help! It was fast and easy