Postscript SMS Marketing

This is the first SMS app that we downloaded and it's extremely intuitive, preset templates are great and it integrates with apps we are using for free. Pricing is extremely reasonable for small businesses and the layout of the site is bright, easy to read and I love the fact that you can test texts first to see what they look like before sending and the opt-in pop up fits in on the site perfectly. It's all good. (So far. :)

Incredibly easy to navigate and use! I love the inclusion of photos/gifs and the ability to be flexible with what I send to my customers. It’s also cool that the app features a tool that lets you know if the message you’re sending is weak, moderate, or strong which I like a lot. I would like to see a way to make it to where the pop up repeats every time a customer comes to your site even if they minimized it the initial time they saw it. All in all, a great app!

We've trusted Postscript for over a year & love it more each day! Their dashboard is very easy to use even for managing multiple Shopify stores. Not to mention how nice & helpful everyone you interact with is Special shout out to Travis Y (our CSM) for always walking us through advanced questions while making us laugh, Bryan D for the coolest campaign ideas (& texting me when my favorite sub is on sale), Ally R for making sure we're running smooth, Jeffrey T & Alex Beller for helping us out since Day 1 Highly recommend!

When I first signed up for Postscript, I really liked it. Simple, easy fair pricing. I then took a break to try Attentive as I was offered a really appealing rate. I shut off Postscript, but noticed even with no texts going out, that every month within the first few days, it said all my credits were used.....which was not possible and the "sent texts" reflected this - 5,000 credits gone, with 0-124 texts sent only. Support said this is an "a typical issues" and they couldn't find the reason I was being ripped off. Their solution, was to push me to their new pricing plan which was $500 for all the same features.....a TOTAL SCAM. Disgusting. Their team wasted my time and although nice, were not very professional or accommodating. Attentive offered me upfront a much better pricing structure, I am not sure if I can share publicly so I will not, and we are a small company. Each site the bill is around $50-$150 a month. Honestly I am so disgusted with this company. Their software has an error, ripping me off, and they want ME TO PAY FOR it by switching to their new billing system which is $500/month for the pro plan, to have the same features I currently have. Sadly after somewhere around 3 years, I will be canceling all our Postscript accounts. Disgusting. One of the worst scams I have ever been exposed to. How many people actually keep track and audit texts vs credits? You should! And they wanted to switch me to an uncapped pay as you go model for 10x the price...yah, ok!