Postscript SMS Marketing

Postscript was the first SMS app I used very successfully. I trialed two other major SMS platforms and was disappointed that neither had a fully functioning Klaviyo integration. I eventually came back to Postscript because it was the only one that allows you to effortlessly and instantaneously sync your klaviyo segments to your sms account and therefore seamlessly match your email messaging to your sms messaging.

I can handle everything by myself in the platform and don't have to have their team installing anything, reviewing and confirming messaging, or generally being in the way of my processes like what I experienced on the other platforms.

Plus, their customer service has been top notch, super responsive, and super helpful. SMS has become a major marketing platform for us and I'm very happy to be with Postscript

I was experiencing a few issues with my Klaviyo/Postscript integration, and the customer support team at Postscript is unlike any other support team I've ever worked with. Every time I use the chat feature, someone responds immediately and actually sounds like you're talking to a friend. The team has gone above and beyond to help me solve my problem (including sending screenshots and asking really good questions). Usually with other customer support teams, you create a ticket that is answered in a while in a vague/scripted way. HUGE shout out to Faith from the Postscript team for truly acting as an extension of our team and helping expedite approval processes for us. Faith tried MANY different solutions to try to assist and I appreciated her persistence and resourcefulness. Highly recommend knowing you WILL get the support you need.

Still in the free trial phase but we're loving it! As a store, we're new to SMS marketing and Postscript has made the transition to this new medium incredibly seamless and easy.

Their interface is very straightforward and simple to use and you'll be up and running in no time. Plus their website is full of tips and tricks and when in doubt, their live chat is the best. Always incredibly responsive, no waiting, and very friendly. If you're lucky enough to work with Shannon, she's one of the best people I've ever worked with on a live chat platform.

Like I said, we're still new to SMS Marketing and Postscript, but so far, so good. We've even had other SMS companies reach out and try to snag us away but Postscript has everything we need and more between automation, segmentation, campaigns, creativity, and integration with existing apps.

WOW Meg is amazing!!! It's hard to get good customer service on message chats, and with most company chats I've often had to stop the conversation to confirm that I'm speaking with a real person because it felt like the people chatting with me were not paying attention or reading my full replies. Completely opposite experience with Meg. She understood what my concern was right away, asked for the relevant information needed, and also looked up my account on her own end to understand the full details of what was going on. She told me what she thought was happening and how she could help and also reached out to her manager to confirm her findings. She then followed up with me the same day with an update, and then again early the next morning with a conclusion on what they had found and what was going to be done to remedy the situation. I am extremely happy with the excellent customer service that we received and the solution to our problem. Thanks so much Meg!!

Postscript is one of the best investments I have made for my business to date. After struggling with average email open rates, I sought a more effective way to engage with my customers. With Postscript's easy-to-use tools, I quickly grew my list and converted engaged visitors into buyers. Postscript also helps my brand deliver personalized service. Customers can make inquiries, reach out for support, or reply to text messages at their convenience. Lastly, I cannot say enough about the support team at Postscript. The Postscript team is genuinely passionate about the success of their clients. I appreciate the empathy and care from my lovely Account Manager, Ally, and my outstanding Customer Success Manager, Travis. Travis' in-depth knowledge and diligent guidance have helped me implement best practices, exceed my goals, and grow my average ROI to over 60x. If you are a founder like me and seek the best app to help you exceed your marketing goals and grow your business, Postscript is for you.

The Team at PostScript is second to none! I love the dashboard and how I can track all of my campaigns that I run.

I love that I can segment my customers into buyers and what they buy. We have been able to make huge gains on our text service with PostScript and I am so excited to see how our business grows with this text service.

We have had other text services for years, and I havent been able to see the growth and be more knowledgeable about texting.

With my other text companies I was sending text to LARGE groups of people with no strategy, it was just a send and go. With postscript it is more specific to the customer so when I spend $$ I make money.

The only thing I would say I dont like about it is its cost. It's a little pricey and the price might scare you, but it is worth it. Also, it does take about 4-6 weeks to get up and running and get campaigns moving...so make sure you really dig into that the first month and get all of your segments running because that next month will come up quick and you will be like ECK!!

Overall great app and great company!

In my first month with Postscript, I've spent maybe $500 and we've made about $25,000. The ROI is incredibly awesome.

In comparison, I was previously an Attentive customer. Their customer service is pretty decent but it's very slow, as only email support is available. Often, it would take 2-3 days just to get a response. With Postscript I always get a reply via live chat within 5 minutes. Shout out to Zev and Shannon for always taking care of my questions quickly and efficiently!

Attentive gave me a really hard time about testing out another text message service (Postscript). They don't allow you to have access to your list when you want it access it. You apparently have to ask "permission" to have the list you've spent time and money curating. They held my customer list hostage for over a week after I asked for it, bombarding me with endless questions as to why I needed it. It left a really poor taste in my mouth. Then when they finally agreed to give it to me, they pretended like they were trying to "protect me", yet they still held my list of customers hostage. It was ridiculous. I finally got a manager on the phone and he was so condescending and rude. When they finally released my list to me, they immediately cut off my access to my Attentive account mid-month, saying that I "am not allowed to try out other text services while using Attentive". Yet, they still charged me for the whole month. Terrible, terrible experience. I'd never recommended Attentive again.

Postscript has been totally different. The pay structure is far more beneficial. The ROI is far greater. . I thought we were making a lot with text with Attentive but I'd spend about $2300 a month with them and make like $6000 from text marketing. As I mentioned, I've spent $500 to make $25,000 with text marketing through Postscript.

Clearly I have way better ROI with Postscript and the customer support is much faster.

So far so good. The best part so far is the excellent and very friendly customer support. Keep it up!

The customer service is the best part of this app! Porschai helped me through all of the questions that I had!

Taylor was swift and new exactly where to lead me with a wonderful screenshot.... I appreciate her swift response.