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Went with this company because they were labeled as the 'underdog', more personable with lower prices. While these are definitely true, they have beyond exceeded my expectations in just less than 1 week! From the detailed onboarding courses and tutorial videos, to the 24 hour customer service to the zoom help calls have all been amazing. The platform to create SMS flows is easy to use and beginner friendly. Can't wait to see my company succeed with SMS!
We are using this app to communicate to a specific group of customers. On a busy Sunday, we needed some help/direction on a few things, so we sent the team a message. They immediately jumped in to help us solve our problems. So refreshing to find a business partner interested in helping your business. The service was genius/amazing and the platform is equally awesome. Well done. You clearly have a lot of smart - and thoughtful people working at your company!
I would HIGHLY recommend Postscript. We came from using Attentive over to Postscript and blown away by how much easier it is to use PLUS how truly AMAZING their support is. I feel like I can open a chat and just "talk" with them, the best customer experience I've ever had. And having that support goes a long way! Besides the support, the platform itself is extremely easy to use for beginners or even experts. At this point, I'll be a Postscript fanboy for life!
Insane support from the online chat team member Sean who stayed up all night to get everything I wanted from Postscript up and running. Postscript enabled us to promote a number customers can text for support, rather than just email. We can then forward their response to Gorgias, which our support team then open, reply and close the ticket all in one place, which shoots the customer back a helpful text message. Great platform! Epic support. Highly recommend.
Nat
Awesome app. It is super simple to install and configure, nice and clean interface and great functionality. If you are looking for a great SMS Marketing app, definitely this is the one to go. And super fast and responsive support team. Ran into an issue with an integration and the team got it resolved quickly and made sure all is working as we wanted it. Also the app has all the key integrations in our tech stack for our store, so it is a perfect match and highly recommended.
We recently made the switch to Postscript and have been extremely impressed with the customer service (shoutout to Zev!), the ease of the platform, and the integrations Postscript offers us. Their CS team is always available to help and answer questions. It's easy to setup new automations and campaigns that drive revenue and grow our SMS list and last but not least Postscript easily integrates with many platforms/tools we already use to give our customers a cohesive experience.
We've loved growing our business with Postscript, and overall the functionality is great and the UI of the platform is incredibly simple. But the best part is the customer service. The team is so responsive, personable, helpful, and works hard to find answers to even the toughest questions. They also keep track of feedback, and it seems they take suggestions from their customers seriously about feature suggestions. Can't say enough good things about them as a partner for our brand!
Michael Wardrop and all of the team is AMAZING!!!! They know all about my store, help me optimize, help me with tech stuff and always right away. It's hard to find such personal experiences with integrations like this but I really feel like I have a team of supportive folks standing by me and my text message strategies. My site is thriving and it's just the start - conversions and subscribers are up, my popup is awesome and easy to use and I have so many tools to help grow my lists.
We needed text messaging marketing implemented on our store and a friend recommended PostScript to us.
PostScript definitely sets the bar for a text messaging platform! The setup was EASY and the platform is very intuitive and easy to navigate.
The best part is that their support team is literally probably one of the best support teams out there. They are very responsive and don't treat your support inquiry like another ticket.
Can't say enough great things. 10/10 would recommend!
Postscript has been a great solution to quickly get set up with texting for our business. I checked out nearly every which way to do this from developing our own solution to the many other options that have recently come up and Postscript has remained the best option for our needs. They have great customer service, as well, and will help you troubleshoot just about any issue you come across. I would definitely recommend this app to anyone looking to test out texting in their business.