POWR Contact Form Builder
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ich habe das formular auf meine seite beigefügt aber bis jetzt keine meldun bkeommen das es ausgefüllt habe trotz meier tests
Vielen Dank für Ihr Feedback. Wir haben Ihnen kürzlich eine E-Mail mit Supportangeboten gesendet, aber noch keine Antwort erhalten. Unsere Überprüfung zeigt, dass die Benachrichtigungen zu Ihren Testeinreichungen erfolgreich an Ihre E-Mail-Adresse gesendet wurden. Möglicherweise sind sie in Ihrem Spam- oder Werbeordner gelandet.
Bitte antworten Sie hier, um uns mitzuteilen, ob es jetzt funktioniert. Sollten Sie die Benachrichtigungen weiterhin nicht finden, schreiben Sie uns bitte eine E-Mail an support@powr.io. Wir helfen Ihnen gerne weiter.
This app was uninstalled in 2017 and we are still get a monthly bill.
Hi there, really sorry to hear about this and the frustration with the billing. Since charges are managed through Shopify, we'd love to dig into the details and help you get this sorted. Please reach out to us directly at support@powr.io, and we'll take a look and make it right.
This app is not functional for embedding on its own page on the website.
Hi there, thank you for the feedback and we're sorry to hear you ran into trouble embedding the app on your page. This isn't the experience we want for you and we'd love to help get it working properly.
Please reach out to us at support@powr.io so we can take a closer look at your setup and get the issue resolved for you.
I have had several issues with this app. EVERY TIME I try to create a new form, I run into some kind of problem.
They do have a support team that tries to help, but the process is often slow, and the issues are usually with very basic things that should work without requiring technical support.
What is most frustrating is that when you are working on something time-sensitive, waiting for a call with an expert costs both time and money. I've spent hours troubleshooting issues that, in my opinion, should not exist in the first place.
Unfortunately, I cannot recommend this app. I've experienced too many glitches and technical problems, and I believe there are simpler and more reliable alternatives available
Hi there, we are sorry to hear that you're having problems with your app. Please reach out to our support team at support@powr.io and we'll be more than glad to help and answer all the questions that you may have. Looking forward to hearing from you!
I’m disappointed that the form doesn’t support custom CSS. It really limits the flexibility.
Whole app is a joke.
Installed this app for a simple form which was perfectly working at the time.
Then without any communication, half of my form is now under paid version and doesn't work for my clients (upload photos etcs)
At this point the basic shopify form does the same job.
Hello there,
Thanks for taking the time to post this feedback. However please note that there is a limit of elements that can be used under a free plan as stated in our pricing page.
The Upload option has always been under paid version only. In order to have access to the paid features, please be mindful that you should purchase the plan accordingly.
Our support team would be more than happy to assist regarding that matter and eventually come to an agreement, as your satisfaction will always remain our priority. Please send us an email as soon as you can at support@powr.io and we'll get back to you right away!
I installed this app after testing the Free version, then upgraded and paid for the full year of the Starter plan. I set up the Autoresponder and found that this developer includes their own Unsubscribe link in the footer and you cannot change it unless you upgrade (again!) to the Pro version, even tho their documentation says you can remove the footer with their info with ANY upgrade. But when you click the link to change it in the settings, a pop-up says you must upgrade to Pro! This is misleading customers and forcing them to upgrade to Pro in order to comply with Anti-spam laws! Their support is useless and I asked for a refund less than 24 hrs after having deleted the app. I hope these guys fix this asap, stop misleading customers to force them into the Pro upgrade (which is valid for one option of "Selected Autoresponders" but I used "All Responders" and per their documentation my upgrade should allow me to change within this option). I emailed these guys several times and they told me to clear my cache and try changing the setting again. I have been a webdesigner for 30 years, I know about caches but regardless it didn't work anywayt. I would not use this app. Autoresponder is a required feature for most store owners and this app is taking advantage of Anti-spam requirements. I reported it to Shopify also. I expect a full refund of the annual fee I paid from this developer immediately. I deleted the app and used it less than 24 hrs. I won't use any other apps from these guys or recommend it to my clients either.
Hello there,
We appreciate you taking time to express your frustration, and sincerely apologize for any misunderstanding while using our form.
Please note that the feature you requested is under Pro plan only. We would never force you to upgrade in any case, as our team are always ready to issue a refund when needed.
We noticed a discrepancy on your account, causing that feature to be showing under Starter plan. However by the time our support team investigated to get back to you with a final update in less than 24 hours only after our last email, we were surprised and sadden to see this review from you unfortunately.
We managed to identify the issue in less than 24hrs and our Support Manager had already decided to upgrade your plan to Pro for free in order to compensate for the misunderstanding. However your patience and understanding would've been very considerate during the process.
Your satisfaction still remains our priority; we have issued you a full refund and also sent you a personal email with an offer of compensation for any inconvenience caused.
would not recommend, very poor customer service that really seems to not know what they are doing. Only by email, foreign, 24 hr plus delay, has really screwed up my Shopify site and cant get it off (they did the install). Hoping this review might make them take notice and get this done after more than four requests.
Hi there,
Thanks so much for taking the time to provide us with this valuable feedback! We apologize for any inconvenience this experience has caused. Your concern has been shared with the POWR team, and have sent a reply to your email regarding your concern.
We truly appreciate your patience! Please let us know if you have any other questions or concerns.
I have had terrible problems with the app and there is no response from the support team after many days. Don't waste you money.
No support help at all. I've literally emailed them over 3 times about a error I'm having with a page. I can't use the page until its fixed. They won't email me back, so I'm going to have to find a different app
Hello there,
Our deepest apologies for the misunderstanding.
Upon checking our records, we noticed that our replies were never delivered to your email address even though we responded to each one of your tickets.
We have forwarded your query to our Support Team Lead who wanted to reach out to your personally about this matter, we look forward to hearing from you soon!
