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Just installed the app. Contacted support and had help within minutes. So far its been great.
I've been talking with Franz from support for weeks now. Something relatively easy (adding a bit of JS to the app) is proving extremely difficult and time-consuming. I had to pay 150 USD for a developer to come up with a script so I can track survey usage in Google Analytics. I have a POWR.io PRO subscription which allows this script to be added, but it needs to go through their support and now they're telling me I need a more expensive Business account to do this (while their own support page says a PRO account is enough for added JS). App does what it say it does, but if you need any support whatsoever don't count on adequate help. All in all quite disappointing so far since I pay around 200 USD a year for this...
Hi there!
So sorry this is happening to you.
Kindly contact us directly at support@powr.io detailing the e-mail address linked to your POWr account+weblinks with live POWr plugins installed so that we can look into the issues for you and come up with a relevant solution and/or workaround. Thank you very much for your detailed feedback&patience.
The support team is very quick and provides accurate answers.
The service also offers a good degree of flexibility, so most of the things I wanted to achieve were possible.
Some of my very detailed preferences could not be realized due to the system’s specifications, but about 80% of what I wanted was achieved.
I feel the pricing is fair, and overall this is an excellent app!
The text states that the free version includes unlimited surveys and responses. However, this is a lie. In the free version, you can only receive 25 responses per survey. Additionally, the free version is cluttered with advertisements, making it impossible to properly test the app and survey customers. Not recommended.
Hello there,
Thanks for your feedback, however it looks like there is a misunderstanding unfortunately.
Please note that in our listing, it's clearly stated that the free version includes unlimited surveys and NOT RESPONSES.
Moreover, we do not display any ad on our apps apart from the POWR logo that is showing at the bottom for free plans, as we do care about our users privacy and experience.
Hopefully this clarify the confusion. In any case however, could you please send us an email at support@powr.io so we can clarify any other confusion that you might have?
We would also be more than happy to assist you with an exclusive cost efficient upgrade!
We look forward to hearing from you :)
Great customer service! The only thing I would change for the free version is to bump up the number of responses to 50 instead of 25. Other than that this app is great!
I have been creating surveys using this app for a few years now. It works very well and allows for customization of all text and visuals. The customer service is excellent as well. Very good company.
Thank you so much for the 5 stars and sharing your experience with us😊
The App backend is not working and we contacted the support as we are not able to proceed with a campaign but no answer from their side. that's not acceptable at all.
This app is super friendly! Mithsou was amazing with the guidance during the set up process.
I have had great experiences with support. I received a response very quickly. It was taken care of quickly and my problem was successfully solved.
Great app, easy to use and to customize and the best part is the wonderful customer service team! They respond quickly and go the extra mile to help with any issues or customizations. Really impressed :)
