PreOrder Globo | Back in Stock

I don't usually leave reviews but after some great customer service the other day I thought I would. I'd been using the app for a while and it's great by the way. Anyway, I decided to install a new theme, as you do I had been playing around with the new theme for months to ensure everything was working but had neglected to check this app worked before publishing the new theme. It turned out something wasn't working but the support team went out of their way to fix the issue on a Saturday night which blew me away. Needless to say I would recommend the app and the service is great.

We are a small business that designs/creates our own product, so we don't always keep a deep inventory of everything. I love how we can customize how our "add to cart" functions based on our inventory levels and then the Globo pre-order app does the rest. I was experiencing a buggy issue with the app and reached out to the developers. Sarah Nguyen was the person who got back to me. She was prompt in her response, knowledgeable, and most importantly, was able to fix multiple issues I was experiencing. Thanks Sarah!
If you need to customize your "add to card" button based on your inventory levels, I highly recommend this app.

Was super easy to setup. I needed 5 items (you can add up to 5 items for free!) to display a "preorder" button instead of a buy button. Before using this app I was simply stating in the product description and email notification that customers were buying a preorder. Sometimes even with that, customers wouldn't know they were buying a preorder. This app is GREAT because customers literally have to push a "preorder" button and right underneath the preorder button you can put your ship date. They also have an option to add in a countdown timer so it's even more obvious that it is a preorder. It looked great with my store! Couldn't recommend more.

The Globo Pre order App really helps our business. Cycles are in high demand and this allows us to advertise them and take a commitment before delivery. Gives some relief to the business owner knowing some are pre sold and the risk is reduced. The Back in stock function reall makes this versatile and a true 2 in 1 solutin. We modify to use it as a 'request further info' submission. Allows us not to miss sales for an item we may not current stock but can get. Just wish it would email us when we have a new inquiry so we dont miss any. Just have to constantly check the app at present. Overall very happy. The team have been quick to respond to some suggested UX changes and that has really surprised me. Great Job!

So far so good. I'm early in using the app but the support has been excellent. They provide timely and hands on support with issues and are able to provide developer support to fit the app within your theme. 5 stars there for sure.

The app also offers lots of pre-order/out of stock options, including signage for the products on your site and customizable deposit/payment options at checkout.

My two improvement suggestions for them is to fix the dead thumbnail at checkout which does not pull in an image and to more easily automate how products go into pre-order availability for the app (e.g. if I put "pre-order" in the product title, it would be nice if the app new to pull it and apply a standard configuration).

We initially setup Globo Pre-Order to allow customers to sign up for an email stock alert when a product is out of stock and more recently have been using it to allow pre-orders for particular products; we also have the email alert setup for customers who don’t want to put in a pre-order and would rather wait until the item is back in stock. The setup isn’t the most intuitive and there was some style changes that required the help of the developers initially. But their incredibly fast responses to our queries generally see us up and running quickly. They’re in a different timezone to us—we’re P.S.T—but they always get back to us the next morning, either with a fix, or helpful advice for us to make the changes ourselves. It’s a great app. that is heavily used by our customers and we recommend it to anyone seeking the functionality that it provides.

Je n'ai jamais essayé d'autre application que PreOrder, je ne peux pas comparer à d'autres. Par contre, je me sers de cette application sur 3 boutiques, dont une qui génère +2M€ revenues, et elle correspond parfaitement aux besoins et fait le job.
Je n'ai eu que très peu de points bloquants, et dans tous les cas le support est très, très réactif et très compétent.
À l'utilisation, l'application n'est pas la plus "sexy" qui existe en ergonomie, mais propose des features sur les précommandes très intéressantes (sur la gestion des stocks notamment, partial payment), et des alertes de retour en stock qui marchent plutôt bien (il manque je trouve un tableau de bord pour avoir des statistiques + précises sur les emails envoyés : délivrés, ouverts, cliqués, etc).

En quelques mots : l'application fait le job qu'on lui demande, le fait bien, et si besoin le support est avec vous immédiatement. Big up!

I love this app for so many reasons! It's very intuitive and is exactly how I envisioned it working when I was daydreaming about what I needed to make my website more functional...even before I even an app like this existed.

There was one formatting change I approached the support team with to see if it was even doable (honestly, i wasn't very hopeful) but within the hour, they fixed it exactly the way I asked! Wow! Talk about great customer service!

I'm learning that you can create the most spectacular app on the planet but if your customers can't figure it out and you can't communicate with them about it then what good is it? With Globo you get the best of both worlds. A great app with excellent customer service.

I can't recommend them enough,
Shelly ~ Crossed Hearts Needlework & Design

P.S. This is my 2nd app Globo app. The Globo Product Options, Variant has been a godsend, too.

I'm not quick to write poor reviews. I realize things can happen and have been patient. I was super hopeful when I first installed the app, but after 2 emails to support, with no response, I had to delete the app because it was it causing items on my site to appear as if they were out of stock, when they weren't. I deleted the "test" product in case that was the culprit, but that didn't solve my problem. I have 2 instances of specific SKUs where the app appears to recognize the stock level and act accordingly. But for most of my SKUs I found that it seemingly arbitrarily replaced "add to cart" with "backorder' (technically, I customized the wording of this button) and this includes items that are very clearly in stock. There doesn't appear to be a rule case that would affect basically all products, so nothing I can "fix." It's a problem, and with no reply from support, what am I supposed to do but uninstall?

I wanted to take a moment to let you know how impressed I am with the customer service the Globo provides.

We've been using the app. for at least 8 months or maybe longer now. Anytime we have needed support, you have been there for us right away.

I sincerely appreciate how Sarah replies to emails typically within an hour, even on weekends!
It's so great working with a company that genuinely cares about their product and customers, addressing any problems immediately without complaint.
The response time is stellar and dedication to resolving issues is unmatched.
We've reached out more frequently in recent weeks, due upgrading to shopify 2.0 with a new theme.
Sarah and the team have remained attentive and helpful.
The customer service provided is a 5 out of 5 in my book!
We could not be happier with Globo. .
If you;re reading this and wondering about the app, it's perfect for us. We have lots of items that are being shipped from the vendors and as it's heading over here to Hawaii we've been using the Preorer and it's working out perfect for us.
If you want to ask us about the app feel free contact us, yes we're a company in Hawaii. A brick and mortar store since 1996. Check out out website, hawaiiansouthshore.com, if you need any confirmation on our experience with working with Globo contact us for sure. Mahalo and aloha! David