Notify! Preorder|Back in Stock
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Solo cobran una suscripción por bajar la app? no puede ser, las apps se bajan para probarlas luego se decide si eliges un plan, solo me baje la app y la desinstalé el mismo día y tengo una mensualidad cobrada en mi facturación, pésima gestión, y dificil contactarlos para solicitar el reembolso.
Hola Sofía,
Muchas gracias por tomarte el tiempo de compartir tu experiencia, y te pedimos sinceras disculpas por la confusión y las molestias que te causó este cobro. Entendemos perfectamente lo frustrante que es ver un cargo inesperado en la factura.
Queremos aclararlo para ti y para otros comerciantes: Notify Me! no cobra por instalar la app. Puedes usarla con el plan gratuito y solo se cobra si eliges un plan de pago. En tu caso, el cargo correspondía a la renovación del plan de pago que tu tienda tenía activo. Shopify cobra las suscripciones de apps al inicio de cada ciclo de 30 días, y por eso apareció en tu factura aunque desinstalaste la app ese mismo día.
Nuestro equipo se ocupó del cargo el mismo día que nos escribiste, y te hemos devuelto el importe. Desde entonces te hemos escrito varias veces por correo electrónico para confirmarlo y asegurarnos de que todo quedara resuelto, pero creemos que es posible que nuestros mensajes no te hayan llegado.
Te agradeceríamos mucho que respondieras a nuestro correo o nos escribieras a support@notify-me.io cuando te sea posible. Nos encantaría confirmar que todo está en orden y ayudarte con cualquier otra cosa que necesites.
Gracias de nuevo por tu paciencia y por el tiempo que confiaste en Notify Me!
Un cordial saludo,
El equipo de Notify Me
Excelente atencion y servicio tecnico de parte de Pearl
Pearl truly is a gem on our team, and we are so glad her attention and technical support made a difference for your store. We will be sure to pass along your kind words to her!
Great app! Pearl and Miles from the support team were super helpful in walking me through the setup and configuration
So glad Pearl and Miles could get you up and running smoothly! They really do go above and beyond when it comes to setup and configuration, so hearing this puts a big smile on our faces. Books Paraguay, welcome to the Notify Me family and we hope those back in stock alerts and wishlists bring your store some serious results. We are always here if you need anything!
La atención e impecable en especial la de Nilou, una gran profesional y muy atenta a todo.
Nilou will be thrilled to hear this, and it is exactly the standard we hold every interaction to at Notify Me! We are glad VENCI SHOP is in such good hands.
Aaron treated me with lots of patience and support, and made the installation way easier.
THANKS!
Aaron will be thrilled to hear this! Making installation smooth and stress free is exactly what we aim for, and we are glad his patience and support made all the difference for you.
Atencion super agradable y rapida. Te ayudan con cualquier duda y te aconsejan
Qué alegría saber que el equipo estuvo a tu altura, Unfaze Brand. Asesoría rápida y de confianza es exactamente lo que queremos ofrecer a cada tienda que confía en Notify Me!
I’m really happy with this app! It works well for our store and makes managing pre-orders and back-in-stock notifications much easier. The app is useful, easy to work with, and does exactly what we need.
What really stands out is their customer service. The team is responsive, helpful, and genuinely cares about resolving issues and supporting their customers.
Overall, it’s a great app backed by an excellent support team.
Fantastic support from Mason!
I've had an excellent experience with Notify Me! and their customer support team, particularly Mason.
He has helped me across both of my Shopify stores and has been incredibly friendly, efficient and quick to respond. He took the time to understand what I needed, helped me find suitable plans for my businesses and made everything straightforward.
He also introduced me to Convi, their AI shopping assistant, and arranged a personalised demonstration using my own store. It was impressive to see it answering questions using my website's information.
As a small independent business owner, I really appreciate this level of genuine customer care. Nothing has been too much trouble, and I never felt rushed or pressured.
Excellent service from start to finish. Thank you, Mason! Highly recommended.
Mason loves hearing this, and so do we! We will make sure he knows his support made your experience shine.
Pearl & Grace were so helpful when I was navigating the various options the app offers. I'm thrilled to be able to offer pre-order. The app pulls from my brand colors and seamlessly creates the banners and widgets to blend right in. Both Pearl and Grace hung in there with me as I worked to understand exactly how to set up pre-order for my comfort level. So far so good! I believe this app is a great fit for my store.
It means a lot to hear that Pearl and Grace made the pre-order setup process feel manageable and approachable. Getting the configuration just right for your comfort level is exactly what our team is here for. We love that the brand color integration is already working seamlessly for your store. Hampton Court Essential Luxuries and The Lavender Shop is in great hands, and we look forward to supporting your continued growth.
I signed up for this app, and before it could load, we got an account suspension notice. When I contacted support, the rep said it was for "adult products". We're a family-friendly comics and games store with after school programs, so I was confused. They then cited a mature graphic novel by an award-winning creator, and refused to budge. This seems like a company with serious free speech issues, and likely an over-dependence on AI.
Hi there, thank you for taking the time to share your experience, and we’re sorry it was a frustrating one.
To clarify for you and for other merchants reading this: Notify Me! doesn’t support stores that sell sexually explicit products, including explicit media. This is set out in Section 6 of our Terms of Service, which is publicly available on our website and agreed to at install. Our automated review flagged a few products in your catalog, and a member of our team then reviewed your store by hand before any decision was made. We apply this policy the same way to every store, regardless of how much of the catalog those products make up.
This isn’t a judgment of your store, your customers, or the books you choose to carry. Notify Me! sends emails and SMS messages on behalf of thousands of stores, and email providers and SMS carriers have strict rules about adult content. Following those rules keeps our sending reputation healthy, so every merchant’s messages keep reaching their customers’ inboxes and phones without disruption.
We understand this isn’t the outcome you hoped for. Your trial ended without any charge, and if you’d like to talk it through, our team is always reachable at support@notify-me.io.
